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Endoscopy Booking Coordinator
| Posting date: | 07 January 2025 |
|---|---|
| Salary: | £24,071.00 to £25,674.00 per year |
| Additional salary information: | £24071.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 14 January 2025 |
| Location: | Lewisham, SE13 6LH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9197-25-0022 |
Summary
Ensure that patients and visitors are well informed and that messages are communicated promptly. To schedule elective appointments contacting patients offering them appointments for pre-assessments and Endoscopy procedures agreeing a time and date. To use the 18 week Referral to Treatment guidance to manage the elective patient appointments. To book to the maximum capacity the theatre list. This will involve proactively looking to fill late or cancellations in order to maximise capacity. To ensure thats nurses are made aware of any interpreters that need to be book. Provide a courteous, professional and efficient point of contact for patients and stakeholders face to face and over the telephone at all times.Ensure all patient demographic details are checked with the patient and any amendments\corrections are updated on Cerner (iCare) before patients attend clinic. To maintain the bookshelf in Cerner (iCare) and ensure all clinics activity is outcomed and cashed up within twenty four hours. Chase missing outcomes from clinical staff and update the DNAs. (Reception Duties) Ensure that all waiting list requests are added to the waiting list within two working days of receipt of request. Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment such as interpreting support). To be in guidance of government guidelines re cancer pathways and RTT within 18 Weeks. To take telephone calls from patients, health care professionals and general public. To deal with general queries in a timely and professional manner. Ensure that the Patient Access Policy and other Trust policies are adhered to at all times. Ensure 2WW referrals are dealt with in line with agreed protocols and escalated accordingly. Ensure all patient initiated pauses to appointment or admission dates are recorded accurately and in real time on Cerner (iCare). Escalate any appointments that cannot be booked to the Endoscopy Supervisor in the first instance. Escalate any complaints or incidents that arise in relation to Endoscopy appointments to Endoscopy Supervisor. Support the Endoscopy Supervisor to investigate any breaches of the above standards.