Warning
This job advert has expired and applications have closed.
Customer Support Co-Ordinator
| Posting date: | 06 January 2025 |
|---|---|
| Salary: | £12.50 to £13.50 per hour |
| Hours: | Full time |
| Closing date: | 03 February 2025 |
| Location: | MK11QU |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | MK427048 |
Summary
Our client based in Bletchley, Milton Keynes is looking for a Customer Support Coordinator. The hours of work are from Monday - Friday 8am - 5pm or 9am until 6pm. A permanent opportunity is available. The pay rate is £12.50- 13.50 per hour, depending on experience.
Responsibilities of the Customer Support Coordinator Provide telephone and email-based support to customers. Provide industry-leading levels of support to all customers at all times. Assist with tracking and finding parcels. Make telephone calls to customers. Provide feedback to the relevant teams to enhance products and services for clients. Create FAQ's and customer help documentation (in support of the website). Provide support for an affiliate programme. Handle claims and problem solve any issues. Deal with any queries with customer orders. Manage product returns and respond to customer feedback. Process product repair. and ensure compliance with Health and Safety, Environmental and Data Protection policy. Requirements of the Customer Support Coordinator Previous customer service experience required Ability to multi-task To be organised, detail-minded and have a sense of urgency. Have strong organisational, administrative and analytical skills. Strong customer service skills Excellent communication skills, both written and oral Ability to handle customer complaints in a smooth and professional manner. The site offers: Free on-site parking Other benefits of working for The Best Connection Group Limited include: 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay Pension contribution Online payslips
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment
How to achieve higher pay rate:
Referenceable Work History or Experience
All vacancies are available and correct at the time of posting. Some details may be subject to change.
Responsibilities of the Customer Support Coordinator Provide telephone and email-based support to customers. Provide industry-leading levels of support to all customers at all times. Assist with tracking and finding parcels. Make telephone calls to customers. Provide feedback to the relevant teams to enhance products and services for clients. Create FAQ's and customer help documentation (in support of the website). Provide support for an affiliate programme. Handle claims and problem solve any issues. Deal with any queries with customer orders. Manage product returns and respond to customer feedback. Process product repair. and ensure compliance with Health and Safety, Environmental and Data Protection policy. Requirements of the Customer Support Coordinator Previous customer service experience required Ability to multi-task To be organised, detail-minded and have a sense of urgency. Have strong organisational, administrative and analytical skills. Strong customer service skills Excellent communication skills, both written and oral Ability to handle customer complaints in a smooth and professional manner. The site offers: Free on-site parking Other benefits of working for The Best Connection Group Limited include: 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay Pension contribution Online payslips
Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Ongoing Assignment
How to achieve higher pay rate:
Referenceable Work History or Experience
All vacancies are available and correct at the time of posting. Some details may be subject to change.