Patient Pathway Co-ordinator | Milton Keynes University Hospital NHS Foundation Trust
| Posting date: | 29 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 Per annum, pro rata if part time |
| Hours: | Part time |
| Closing date: | 29 May 2025 |
| Location: | Milton Keynes, MK10 9FH |
| Company: | Milton Keynes University Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7176412/430-WC1031B-B4 |
Summary
Patient Pathway Co-Ordinator
Department:Paediatrics
Band: 4,£26,530 to £29,114Per annum, pro rata
Hours: Part time, 30 per week, all MKUH roles will be considered for flexible working
Paediatrics are looking for an enthusiastic and motivated Patient Pathway Coordinator to join our friendly and dynamic team.
We are looking for someone with excellent communication skills, both verbal and written
If successful, you will be part of a supportive and learning environment that encourages personal development. Ideally, you will have experience working in the NHS and be adept in customer service skills. Additionally, you will be motivated and committed to continual improvement of patient services and will demonstrate excellent communication and team working skills.
Please note that we are not able to offer sponsorship for this role.
Interview date:23 May 2025
To provide an administrative support to the Paediatric service and our patients. You will be responsible for ensuring the highest standard of work is undertaken to ensure patients are seen in a timely manner, in the right place by the right person.
You will have responsibility for the patient tracking waiting list (outpatient waiting list), validating and ensuring accuracy.
The postholder will have direct contact with families, providing them with information and support. You will work as part of a high functioning, effective team, supporting consultants and clinicians as well as team members.
You will need to be proficient in organisational skills, communication, working on your own initiative, be empathetic and proactive.
NHS Staff Survey: A staggering 93% of colleagues in the Additional Clinical Services Group feel trusted to do their job and always know their responsibilities
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
Free on-site parking
FreeRefreshments
Great flexible working opportunities
Discounted gym membership
Lease car scheme
Generous annual leave and pension scheme
On site nursery (chargeable)
Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Supporting clinical and operational teams to deliver an efficient and effective outpatient service.
Acting as senior administration support for designated clinicians, interfacing between other relevant teams to resolve issues and coordinate patient pathways.
Acting as point of contact for patients who have queries in relation to their pathway, require clinic input etc. Ensuring their query is dealt with accordingly and responded to swiftly. This may include conveying complex information and ensuring that the outcome is understood.
Setting up outpatient clinics inclusive of booking / cancelling rooms and assisting operational teams with clinic template arrangements.
Communicating effectively with stakeholders, using negotiation skills to achieve the desired outcome.
Please refer to attached Job description for further information.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouragingdiversity,and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date onceenoughapplications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This isin accordance withthe streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Uponcommencingemploymentwith theTrust, allemployees (except Medical & Dental Staff on national terms and conditions)aresubjectto aprobationary periodlastingaperiod of sixmonthswithanoptiontoextendfor afurther sixmonths toatotalof 12months.
This advert closes on Tuesday 13 May 2025