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Dickens House Visitor Manager
| Posting date: | 06 January 2025 |
|---|---|
| Salary: | £26,580 to £29,016 per year, pro rata |
| Hours: | Part time |
| Closing date: | 24 January 2025 |
| Location: | Thanet |
| Remote working: | On-site only |
| Company: | Thanet District Council |
| Job type: | Contract |
| Job reference: | TDC0745 |
Summary
Thanet is a great place to live and work...
Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone means Europe is literally on our doorstep too.
All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.
Main duties
The wonderful Dickens House Museum, situated in the picturesque town of Broadstairs and dedicated to the life of Charles Dickens celebrates its 50th anniversary this summer. The Council is looking for someone to lead on the day to day running of the house with a team of hardworking and friendly volunteers on a fixed term contract, on annualised hours basis.
The House opens from Easter to October Half term, with occasional group visits and events. Please see our website for more details on opening hours.
The council is looking for a motivated and enthusiastic individual with a genuine interest in Dickens and leading a group of friendly volunteers to ensure the smooth running of the Dickens House Museum. The museum currently attracts in the region of 8,000 visitors per year and due to the retirement of the Curator and caretaker, we are looking to recruit someone for the role of Dickens House Museum Visitor Manager.
Working closely with the Tourism and Visitor Information Team who will support the post holder to ensure the successful opening of the house to visitors including group visits.
The role will include developing relationships with with the Broadstairs Dickens Fellowship, Dickens Festival, Dickens House in London and other town groups
Tasks will include
Oversee the smooth operation of the museum on a day to day basis, including opening and closing up, covering any shortfalls in the rota ensuring that the museum operates to the advertised opening times.
Oversee the taking of entrance fees and selling to stock using an EPOS till system
Manage the recruitment, training and rota for volunteers
Responsible for stock control and sales of merchandise with support from the Visitor Information Service Team
To ensure the daily record sheet is completed and the weekly waybill for cash collection
Be able to coordinate and facilitate group visits with volunteers support
Ensure that displays and collections in the House are shown to their best advantage
Carry out weekly/monthly health and safety checks and recording data on the house
Ensure health and safety requirements are in place and volunteers are aware of policies and procedures.
We are looking for someone with experience of:
Working in a similar role - in attractions, museum or visitor environment
Proven track record of working and managing volunteers
Working with EPOS till system including reconciliation
Experience in assessing and managing risk
If you think you have the personal attributes, experience and interest in this role and opportunity, we want to hear from you.
For an informal discussion about the post please contact Darran Cowd, Museums Manager, darran.cowd@thanet.gov.uk or 01843 577646.
Due to the nature of this role, this post requires a standard DBS check, This will include checks against the adult and/or children’s barred lists.
Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone means Europe is literally on our doorstep too.
All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.
Main duties
The wonderful Dickens House Museum, situated in the picturesque town of Broadstairs and dedicated to the life of Charles Dickens celebrates its 50th anniversary this summer. The Council is looking for someone to lead on the day to day running of the house with a team of hardworking and friendly volunteers on a fixed term contract, on annualised hours basis.
The House opens from Easter to October Half term, with occasional group visits and events. Please see our website for more details on opening hours.
The council is looking for a motivated and enthusiastic individual with a genuine interest in Dickens and leading a group of friendly volunteers to ensure the smooth running of the Dickens House Museum. The museum currently attracts in the region of 8,000 visitors per year and due to the retirement of the Curator and caretaker, we are looking to recruit someone for the role of Dickens House Museum Visitor Manager.
Working closely with the Tourism and Visitor Information Team who will support the post holder to ensure the successful opening of the house to visitors including group visits.
The role will include developing relationships with with the Broadstairs Dickens Fellowship, Dickens Festival, Dickens House in London and other town groups
Tasks will include
Oversee the smooth operation of the museum on a day to day basis, including opening and closing up, covering any shortfalls in the rota ensuring that the museum operates to the advertised opening times.
Oversee the taking of entrance fees and selling to stock using an EPOS till system
Manage the recruitment, training and rota for volunteers
Responsible for stock control and sales of merchandise with support from the Visitor Information Service Team
To ensure the daily record sheet is completed and the weekly waybill for cash collection
Be able to coordinate and facilitate group visits with volunteers support
Ensure that displays and collections in the House are shown to their best advantage
Carry out weekly/monthly health and safety checks and recording data on the house
Ensure health and safety requirements are in place and volunteers are aware of policies and procedures.
We are looking for someone with experience of:
Working in a similar role - in attractions, museum or visitor environment
Proven track record of working and managing volunteers
Working with EPOS till system including reconciliation
Experience in assessing and managing risk
If you think you have the personal attributes, experience and interest in this role and opportunity, we want to hear from you.
For an informal discussion about the post please contact Darran Cowd, Museums Manager, darran.cowd@thanet.gov.uk or 01843 577646.
Due to the nature of this role, this post requires a standard DBS check, This will include checks against the adult and/or children’s barred lists.
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Disability Confident
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