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Operational Support Specialist
| Posting date: | 06 January 2025 |
|---|---|
| Salary: | £32,088.05 per year, pro rata |
| Hours: | Full time |
| Closing date: | 17 January 2025 |
| Location: | North East England, UK |
| Remote working: | On-site only |
| Company: | Post Office Ltd |
| Job type: | Temporary |
| Job reference: | 17893 |
Summary
Reporting Line: Operational Support Team leader
Contract Type: 12 month Secondment/FTC
Location: Field Based - North East
What to expect
The Operations Support Specialist is responsible for helping our network of over 11,500 branches run sound operational franchise businesses. This is a field-based role whereby role holders will visit branches to undertake a range of visit types; critically stock and cash verification, but also covering operational and matters such as cash management and day to day branch accounting.
You will be responsible for providing onsite stock checks as well as supporting Postmasters with any procedural and process improvements. You will be required to submit timely reports providing details of your visits and if training needs are identified, ensure they are submitted to our Training team.
This is a field based role so a full driving license is a must. As you will be responsible for covering the North East with additional travel expected into the North West
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
To be considered for the role you will need to be able to communicate complex issues and excel in Customer Service. You will also need to have:
• Good understanding of current Post Office systems
• Excellent organisational skills including the ability to plan and prioritise workloads
• The ability to show great empathy and be highly supportive in an often pressured environment
• Have meticulous attention to detail and high levels of professional integrity
About us
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.