Dispensary Administrator
| Posting date: | 17 December 2024 |
|---|---|
| Salary: | £11.50 to £11.60 per hour |
| Additional salary information: | £11.50 - £11.60 an hour |
| Hours: | Full time |
| Closing date: | 30 December 2024 |
| Location: | Hedon, HU12 8JE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1637-24-1712 |
Summary
Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the dispensary manager, dependent on current and evolving workload and staffing levels. Dispensary Respond appropriately to patient needs, politely and efficiently by following the appropriate Standard Operating Policies and Procedures, Dispensing Services Quality Services (DSQS), Health & Safety regulations and legal and ethical requirements. To work closely with dispensary colleagues to provide a comprehensive service to patients, including, but not limited to, the ordering of repeat prescriptions, acute prescriptions and requesting changes to medication to prescribing clinicians. To deal with patient enquiries using a variety of methods to ensure strong communication is maintained and queries are dealt with. To collect prescription charges over the telephone To assist the dispensary staff in ensuring that patients receive a text message on completion of their medication being prepared. To liaise with external healthcare providers in respect of enquiries regarding patient medication. To liaise with Doctors, Nurses, Community Staff and other authorised personnel in respect of patient medication queries Departmental support To deal professionally with a range of enquiries from Partners, Managers, GPs, staff and patients To work with a range of work procedures and practices which may require analysis To provide administrative support to other departments when required, maintaining confidentiality where appropriate. To undertake any other additional duties appropriate to the post as requested by the Partners or by management. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety You will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity You will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development You will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Responsible for undertaking own mandatory training as per practice policy Quality You will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication You should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services You will: Apply practice policies, standards, and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate