Technical Support Specialist
| Posting date: | 17 December 2024 |
|---|---|
| Salary: | £30,000 to £32,000 per year |
| Additional salary information: | None |
| Hours: | Full time |
| Closing date: | 16 January 2025 |
| Location: | Buckingham, MK18 1AB |
| Remote working: | On-site only |
| Company: | Expert Employment |
| Job type: | Permanent |
| Job reference: | 2600 |
Summary
We are looking for someone passionate about cars who thrives in a dynamic team environment and is eager to grow while serving as the first point of customer support.
You will provide technical support and guidance on our complete range of automotive and vehicle products. Your role will involve troubleshooting issues, answering queries, and ensuring our customers receive prompt and effective assistance.
Responsibilities
Act as the first point of contact for customers, providing technical support via phone, email, or in person.
Diagnose and troubleshoot software, hardware, and application-related issues.
Escalate complex issues to the appropriate technical team, ensuring timely resolution.
Document support cases and solutions in the ticketing system.
Assist with product testing, sign-off, and release processes.
Collaborate with other departments to share insights and improve customer experiences.
Essential Requirements
Proven experience in a customer support role, preferably in a technology-related industry.
Clear, concise writing technique and a polite telephone manner.
Excellent communication skills, both written and verbal.
Ability to work well in a team and independently.
Full, clean UK driving licence.
Basic electronics knowledge.