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Customer Service Advisor
| Posting date: | 13 December 2024 |
|---|---|
| Salary: | £27,000 to £29,000 per year |
| Hours: | Full time |
| Closing date: | 12 January 2025 |
| Location: | Rearsby, Midlands, LE7 4FY |
| Company: | IPS Group Limited |
| Job type: | Permanent |
| Job reference: | 55234330 |
Summary
Are you passionate about delivering excellent customer service? Join a fast-paced, growing team that specializes in supporting freelancers, contractors, and self-employed professionals with insurance and consultancy services.
What You’ll Do:
- Assist new and existing customers via phone, email, and online chat.
- Process applications for insurance and consultancy services, including renewals.
- Provide product information and support administrative changes, such as cancellations or updates.
- Work with underwriters to facilitate new insurance proposals.
- Uphold compliance standards while maintaining a high level of product knowledge.
- Proactively up-sell and cross-sell additional products (no cold calling).
Your Objectives:
- Effectively communicate policy details to ensure customers fully understand their purchases.
- Achieve targeted renewal retention rates by collaborating with the Sales Team.
- Consistently meet quality assurance benchmarks and performance KPIs, including upselling targets.
What You’ll Bring:
- Exceptional customer service experience, ideally involving CRM or equivalent systems.
- Strong communication skills, particularly over the phone.
- Active listening and problem-solving skills to support customer needs.
- Motivation to achieve positive results and thrive in a team-oriented, fast-paced environment.
- Basic knowledge of Microsoft Office.
Desirable Skills:
- Familiarity with insurance, the contractor market, or IR35 legislation.
- Previous office-based work experience.
Why Join Us?
- Work in a stunning rural office location with countryside views and onsite parking.
- Enjoy hybrid working options: 2 day from home 3 days in the office (After probationary period)
- Participate in training to grow your expertise, plus opportunities for volunteering and local environmental projects.
- Be part of a sociable, supportive team that celebrates achievements and fosters development.
If you’re ready to make a difference in a dynamic and rewarding environment, we’d love to hear from you!
What You’ll Do:
- Assist new and existing customers via phone, email, and online chat.
- Process applications for insurance and consultancy services, including renewals.
- Provide product information and support administrative changes, such as cancellations or updates.
- Work with underwriters to facilitate new insurance proposals.
- Uphold compliance standards while maintaining a high level of product knowledge.
- Proactively up-sell and cross-sell additional products (no cold calling).
Your Objectives:
- Effectively communicate policy details to ensure customers fully understand their purchases.
- Achieve targeted renewal retention rates by collaborating with the Sales Team.
- Consistently meet quality assurance benchmarks and performance KPIs, including upselling targets.
What You’ll Bring:
- Exceptional customer service experience, ideally involving CRM or equivalent systems.
- Strong communication skills, particularly over the phone.
- Active listening and problem-solving skills to support customer needs.
- Motivation to achieve positive results and thrive in a team-oriented, fast-paced environment.
- Basic knowledge of Microsoft Office.
Desirable Skills:
- Familiarity with insurance, the contractor market, or IR35 legislation.
- Previous office-based work experience.
Why Join Us?
- Work in a stunning rural office location with countryside views and onsite parking.
- Enjoy hybrid working options: 2 day from home 3 days in the office (After probationary period)
- Participate in training to grow your expertise, plus opportunities for volunteering and local environmental projects.
- Be part of a sociable, supportive team that celebrates achievements and fosters development.
If you’re ready to make a difference in a dynamic and rewarding environment, we’d love to hear from you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.