Warning
This job advert has expired and applications have closed.
Customer Key Accounts Representative
| Posting date: | 12 December 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 January 2025 |
| Location: | Wednesbury, West Midlands |
| Remote working: | On-site only |
| Company: | Tokyo Fabric INT Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
About Us
Tokyo Fabric Int Ltd is dedicated to delivering exceptional customer experiences. We are seeking a proactive and professional Customer Key Accounts Representative to join our team. If you have excellent communication skills, a friendly demeanor, and a knack for organization, we’d love to hear from you.
Role Overview
As a Customer Key Accounts Representative, you will play a key role in ensuring our customers have a positive experience. From managing phone orders to handling email correspondence and maintaining accurate records, your contributions will directly impact customer satisfaction.
Key Responsibilities:
• Answering customer orders via phone, email, and other communication channels in a professional and friendly manner.
• Managing and resolving customer issues efficiently while maintaining a positive relationship.
• Maintaining accurate records of customer interactions using Microsoft Excel.
• Creating and updating reports using Excel and other Microsoft Office applications.
• Assisting with general administrative duties to support the customer service team.
• Ensuring timely follow-up on customer queries to provide a seamless experience.
Requirements:
• Strong phone etiquette and excellent verbal communication skills.
• Proficient in writing professional emails with attention to tone and clarity.
• Skills in Microsoft Excel, including data entry, basic formulas.
• Familiarity with Microsoft Office applications (Word, Outlook).
• Exceptional organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• A positive, solution-oriented attitude with a focus on customer satisfaction.
Tokyo Fabric Int Ltd is dedicated to delivering exceptional customer experiences. We are seeking a proactive and professional Customer Key Accounts Representative to join our team. If you have excellent communication skills, a friendly demeanor, and a knack for organization, we’d love to hear from you.
Role Overview
As a Customer Key Accounts Representative, you will play a key role in ensuring our customers have a positive experience. From managing phone orders to handling email correspondence and maintaining accurate records, your contributions will directly impact customer satisfaction.
Key Responsibilities:
• Answering customer orders via phone, email, and other communication channels in a professional and friendly manner.
• Managing and resolving customer issues efficiently while maintaining a positive relationship.
• Maintaining accurate records of customer interactions using Microsoft Excel.
• Creating and updating reports using Excel and other Microsoft Office applications.
• Assisting with general administrative duties to support the customer service team.
• Ensuring timely follow-up on customer queries to provide a seamless experience.
Requirements:
• Strong phone etiquette and excellent verbal communication skills.
• Proficient in writing professional emails with attention to tone and clarity.
• Skills in Microsoft Excel, including data entry, basic formulas.
• Familiarity with Microsoft Office applications (Word, Outlook).
• Exceptional organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• A positive, solution-oriented attitude with a focus on customer satisfaction.