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ADMINISTRATOR
| Posting date: | 10 December 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 January 2025 |
| Location: | Andover, Hampshire |
| Remote working: | On-site only |
| Company: | BASH ECOCLEANERS SERVICE LTD |
| Job type: | Permanent |
| Job reference: | ADMIN001 |
Summary
Job Description: Administrator - Cleaning Services
Job Description: Administrator - Cleaning Services
Company: Bash ECOCLEANERS Service Ltd
Location: Andover, Hampshire
Job Title: Administrator
Employment Type: Full-time / Part-time (as agreed)
Salary: Competitive, based on experience
About Us
Bash ECOCLEANERS Service Ltd is a professional cleaning company based in Andover, Hampshire. We specialize in eco-friendly residential and commercial cleaning services, providing our clients with the highest standard of service and customer satisfaction. We are currently seeking a highly organized and detail-oriented Administrator to join our growing team.
Role Overview
The Administrator will be responsible for managing the administrative operations of the company, ensuring efficient scheduling, client communication, and record-keeping. This role is vital in maintaining the smooth day-to-day operations of our business while providing excellent customer service to clients and support to our cleaning team.
Key Responsibilities
1. Administrative Support
- Manage and maintain company records, files, and documentation.
- Prepare quotes, invoices, and client agreements.
- Handle correspondence via email, phone, and mail in a professional manner.
- Monitor and order office supplies as needed.
2. Client Communication
- Respond promptly to client inquiries and resolve any issues or complaints professionally.
- Schedule and confirm cleaning appointments with clients.
- Provide detailed service information to prospective clients.
3. Staff Coordination
- Assist in scheduling and dispatching cleaning teams to client locations.
- Maintain a record of staff hours and performance for payroll processing.
- Communicate effectively with cleaning staff about client requirements and updates.
4. Data Management
- Maintain and update client databases and service schedules.
- Prepare regular reports on bookings, revenues, and operational metrics.
5. Compliance and Policies
- Ensure adherence to company policies and procedures.
- Assist in maintaining compliance with relevant health and safety regulations.
Requirements
- Proven experience in an administrative or similar role, preferably in the cleaning or service industry.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
- Ability to handle client inquiries and complaints with professionalism and tact.
- Detail-oriented with strong problem-solving skills.
- A proactive and self-motivated attitude.
Desirable Skills
- Knowledge of cleaning industry practices and terminology.
- Experience with CRM software or scheduling systems.
- Previous customer service experience.
What We Offer
- A supportive and friendly work environment.
- Competitive salary and benefits.
- Opportunities for career development within the company.
- Flexible working hours (subject to agreement).
How to Apply
If you are a dedicated professional with excellent organizational skills and a passion for delivering exceptional service, we’d love to hear from you. Please send your CV and a cover letter detailing your experience and why you’re the ideal candidate for this role to info@bashecocleanersservice.co.uk.
Join Bash ECOCLEANERS Service Ltd and help us make homes and offices shine!
Job Description: Administrator - Cleaning Services
Company: Bash ECOCLEANERS Service Ltd
Location: Andover, Hampshire
Job Title: Administrator
Employment Type: Full-time / Part-time (as agreed)
Salary: Competitive, based on experience
About Us
Bash ECOCLEANERS Service Ltd is a professional cleaning company based in Andover, Hampshire. We specialize in eco-friendly residential and commercial cleaning services, providing our clients with the highest standard of service and customer satisfaction. We are currently seeking a highly organized and detail-oriented Administrator to join our growing team.
Role Overview
The Administrator will be responsible for managing the administrative operations of the company, ensuring efficient scheduling, client communication, and record-keeping. This role is vital in maintaining the smooth day-to-day operations of our business while providing excellent customer service to clients and support to our cleaning team.
Key Responsibilities
1. Administrative Support
- Manage and maintain company records, files, and documentation.
- Prepare quotes, invoices, and client agreements.
- Handle correspondence via email, phone, and mail in a professional manner.
- Monitor and order office supplies as needed.
2. Client Communication
- Respond promptly to client inquiries and resolve any issues or complaints professionally.
- Schedule and confirm cleaning appointments with clients.
- Provide detailed service information to prospective clients.
3. Staff Coordination
- Assist in scheduling and dispatching cleaning teams to client locations.
- Maintain a record of staff hours and performance for payroll processing.
- Communicate effectively with cleaning staff about client requirements and updates.
4. Data Management
- Maintain and update client databases and service schedules.
- Prepare regular reports on bookings, revenues, and operational metrics.
5. Compliance and Policies
- Ensure adherence to company policies and procedures.
- Assist in maintaining compliance with relevant health and safety regulations.
Requirements
- Proven experience in an administrative or similar role, preferably in the cleaning or service industry.
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
- Ability to handle client inquiries and complaints with professionalism and tact.
- Detail-oriented with strong problem-solving skills.
- A proactive and self-motivated attitude.
Desirable Skills
- Knowledge of cleaning industry practices and terminology.
- Experience with CRM software or scheduling systems.
- Previous customer service experience.
What We Offer
- A supportive and friendly work environment.
- Competitive salary and benefits.
- Opportunities for career development within the company.
- Flexible working hours (subject to agreement).
How to Apply
If you are a dedicated professional with excellent organizational skills and a passion for delivering exceptional service, we’d love to hear from you. Please send your CV and a cover letter detailing your experience and why you’re the ideal candidate for this role to info@bashecocleanersservice.co.uk.
Join Bash ECOCLEANERS Service Ltd and help us make homes and offices shine!