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Operations Manager
| Posting date: | 04 December 2024 |
|---|---|
| Salary: | £31,000 to £39,000 per year |
| Hours: | Full time |
| Closing date: | 03 January 2025 |
| Location: | 4, Henry Plaza, Victoria Way, Woking, Surrey, GU21 6BU |
| Remote working: | On-site only |
| Company: | KHURSHID DRINKS LTD |
| Job type: | Permanent |
| Job reference: |
Summary
KHURSHID DRINKS LTD, a fast-growing Black Sheep Coffee franchise, is known for serving top-quality, 100% specialty-grade coffee with a strong focus on sustainability, creativity, and excellent customer care. As the company expands its team, KHURSHID DRINKS LTD is looking for a dedicated operations manager to help improve the efficiency of our franchise location.
Main duties include:
• Manage purchasing, staffing, inventory, quality control, and compliance with health and safety regulations.
• Recruit, train, and retain high-performing staff, plan shifts, and manage holiday schedules to ensure adequate coverage.
• Deliver a high-quality customer experience by addressing inquiries and complaints promptly, aiming for a 4.5+ Google review score.
• Support management in planning promotions, driving sales, and increasing overall revenue.
• Monitor product expiry dates, implement discount strategies for near-expiry items, and adopt sustainable practices to minimise waste and maximise profits.
• Oversee cash handling, ensure accurate register operations, and reconcile cash at the end of shifts.
• Provide regular updates to management on sales performance, staff feedback, and operational challenges.
• Represent the company in supplier meetings and negotiations to build partnerships and secure favourable terms.
• Identify and address operational bottlenecks, implementing strategies to improve service efficiency.
Skills and Education:
• Proven experience in a managerial or similar role.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Adept at problem-solving and decision-making.
• Commitment to sustainability and ethical business practices.
• Exceptional communication and interpersonal skills.
Main duties include:
• Manage purchasing, staffing, inventory, quality control, and compliance with health and safety regulations.
• Recruit, train, and retain high-performing staff, plan shifts, and manage holiday schedules to ensure adequate coverage.
• Deliver a high-quality customer experience by addressing inquiries and complaints promptly, aiming for a 4.5+ Google review score.
• Support management in planning promotions, driving sales, and increasing overall revenue.
• Monitor product expiry dates, implement discount strategies for near-expiry items, and adopt sustainable practices to minimise waste and maximise profits.
• Oversee cash handling, ensure accurate register operations, and reconcile cash at the end of shifts.
• Provide regular updates to management on sales performance, staff feedback, and operational challenges.
• Represent the company in supplier meetings and negotiations to build partnerships and secure favourable terms.
• Identify and address operational bottlenecks, implementing strategies to improve service efficiency.
Skills and Education:
• Proven experience in a managerial or similar role.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Adept at problem-solving and decision-making.
• Commitment to sustainability and ethical business practices.
• Exceptional communication and interpersonal skills.