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Resident Service Officer SE
| Posting date: | 27 November 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 December 2024 |
| Location: | City of London, London, SE1 1AA |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | Resident Service Off_1732725771 |
Summary
Resident Service Officer
South London
£21p/h
Repairs and Maintenance
Site Based
Looking for someone to start immediately
Responsibilities:
This is a key role in delivering housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease while working collaboratively with other agencies on case management.
- Co-ordinate the delivery of Council services to residents.
- To advocate on behalf of residents.
- To enforce standards set out in the tenancy, lease or other authority to occupy.
- Work across agencies and partnerships in a way that brings about strategic change and addresses the corporate aims of the council and objectives of the department.
- Manage complex relationships on behalf of the Council to secure the implementation of government objectives, council priorities and local priorities.
- Case management approach to resolve issues for residents
What we are looking for:
- Strong customer service skills
- A proactive, problem solving attitude and attention to detail
- Knowledge of council housing policies and procedures is desirable, but not essential