Resident Services Admin Officer
| Posting date: | 26 April 2025 |
|---|---|
| Salary: | £17.73 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 25 May 2025 |
| Location: | London, SW10 0DS |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | K&C 5266771 |
Summary
What's involved with this role:
Temporary Resident Services Admin Officer
Ref number: K&C 5266771
Will be extended to October
Full time onsite
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
Skills & Experience:
GCSE pass in English and Math or comparable/equivalent qualifications.
Experience on a reception desk/ or dealt with resident queries.
Experience in minute taking
Minute Taking skills
Skills: Work well with people at all levels • Putting others first • Sharing best practices • Problem Solving • Partnership Working • Customer focus
Must have excellent Customer Services skills
Good standard of written and oral skills
Ability to meet deadlines in a fast-paced, high-pressure environment
What's involved with this role: You will be responsible for delivering exceptional Neighbourhood Management Services to residents, providing excellent customer service across various communication channels.
Your role will involve coordinating key services, such as mutual exchanges, tenancy visits, and Right to Buy applications, ensuring a seamless and proactive approach. You'll work closely with relevant teams to triage inquiries and ensure the Council’s values are upheld in every interaction.
Key duties:
Provide reception services for residents and visitors, addressing tenancy-related queries and low-level anti-social behaviour concerns, and redirecting inquiries to appropriate officers or teams as necessary.
Manage incoming and outgoing housing management posts, emails, and tasks, allocating them to relevant teams and creating cases for correspondence received from residents.
Assign and diarise incoming Members Enquiries and Complaints, ensuring these are directed to the appropriate officers or managers for investigation and response.
Schedule and prioritise the signing of new tenancies, ensuring they are completed within target times to prevent delays in void turnaround.
Prepare and maintain welcome packs for new residents, ensuring adequate stock for upcoming tenancies, and compile relevant data for requests related to Subject Access Requests, Freedom of Information, and Court files.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: K&C 5266771
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.