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Customer Service Advisor Apprentice
| Posting date: | 26 November 2024 |
|---|---|
| Salary: | £10,004.8 per year |
| Additional salary information: | 40 Hrs (8:30 am to 5:00pm Mon - Fri) |
| Hours: | Full time |
| Closing date: | 26 December 2024 |
| Location: | Birmingham, Anglia, B6 4PQ |
| Company: | Remit Training |
| Job type: | Apprenticeship |
| Job reference: | VAC-16038 |
Summary
Remit are delighted to be recruiting for Sherwood Truck & Van for a Service Advisor Apprentice at their Birmingham branch B6 4PQ.
Your duties will include:
• Liaise with external and internal customers and ensure work is authorised
• Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
• Ensure Service / Inspection Documentation is correctly completed
• Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
• Contact customers for any missed booked work and re-book accordingly
• Ensure Health & Safety and safe work practices are met at all times within this positionTraining to be Provided
Your duties will include:
• Liaise with external and internal customers and ensure work is authorised
• Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
• Ensure Service / Inspection Documentation is correctly completed
• Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
• Contact customers for any missed booked work and re-book accordingly
• Ensure Health & Safety and safe work practices are met at all times within this positionTraining to be Provided
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.