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Service Manager - Performance and Data Intelligence
| Posting date: | 25 November 2024 |
|---|---|
| Salary: | £61,504 to £65,941 per year |
| Hours: | Full time |
| Closing date: | 08 December 2024 |
| Location: | Reading, Berkshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Reading Borough Council |
| Job type: | Permanent |
| Job reference: | BFC0796 |
Summary
Service Manager Performance and Data Intelligence
Brighter Futures for Children
About us
Brighter Futures for Children is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.
We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service and traded services with schools.
Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy and successful lives.
About the role
We have an exciting opportunity for you to join our Performance and Data Intelligence team.
This is an influential, company-wide, operational and strategic post. It requires a wide range of management, people and project skills delivering data analysis, auditing and a dynamic approach to service improvement. It provides functional leadership in the delivery of business intelligence and performance analysis to inform strategic planning and to guide priorities for improvement across Brighter Futures for Children.
Main Duties and Responsibilities would include:
Lead on the provision of information and intelligence about the company’s performance and effectiveness through the collection, validation, analysis, interpretation and dissemination of data and other qualitative information.
Lead on driving the development of an effective performance management culture across the company. The holder has responsibility for the leadership and management of the Performance and Data Intelligence Service.
Lead for the monitoring, assurance and improvement of data and performance services to ensure that they meet statutory requirements and align with the strategic direction and policy framework.
Provide strong strategic and operational direction around changes to Case management systems.
Chair the Brighter Futures for Children’s operational change panels ensuring that all change requests meet strict change control and robust internal scrutiny aligned with the long-term plans of the service.
Represent Brighter Futures for Children on Reading Borough Council’s Information Governance Board in a strategic role for information governance.
Represent Brighter Futures for Children on the Reading Borough Council’s Digital and Technology Board ensuring the company is a stakeholder and influencer in decisions made around digital strategy.
To be an advocate for and provide a focus for the management of information at Senior Leadership Team level and across the company.
To lead on providing support and assistance to ensure compliance with the Information Incident Policy and the implementation of agreed actions in response to incidents affecting information assets.
To lead on the timely delivery of all relevant statutory returns to central government and to manage the effective preparation, improvement planning, and delivery of all performance datasets required during external inspections.
To develop and champion a culture of innovation and enterprise so that individual services are flexible, adaptable, multi-agency and child-focused, such that the whole organisation learns from its mistakes, shares knowledge about what works, challenges existing practices and develops new models of service delivery.
For more information about the role, please read the job description and person specification.
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Local Government Pension Scheme with generous employer contribution
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service)
Discounted Child Care (on site nursery).
Cycle to work scheme.
Season train ticket loans.
Salary Sacrifice Car Lease Scheme.
A range of local shopping discounts.
Inclusion and Diversity
We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.
We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.
Asking for Adjustments
Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.
Closing date: 8 December 2024
Interview date: Week commencing 16 December 2024
We look forward to hearing from you!
Brighter Futures for Children
About us
Brighter Futures for Children is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.
We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service and traded services with schools.
Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy and successful lives.
About the role
We have an exciting opportunity for you to join our Performance and Data Intelligence team.
This is an influential, company-wide, operational and strategic post. It requires a wide range of management, people and project skills delivering data analysis, auditing and a dynamic approach to service improvement. It provides functional leadership in the delivery of business intelligence and performance analysis to inform strategic planning and to guide priorities for improvement across Brighter Futures for Children.
Main Duties and Responsibilities would include:
Lead on the provision of information and intelligence about the company’s performance and effectiveness through the collection, validation, analysis, interpretation and dissemination of data and other qualitative information.
Lead on driving the development of an effective performance management culture across the company. The holder has responsibility for the leadership and management of the Performance and Data Intelligence Service.
Lead for the monitoring, assurance and improvement of data and performance services to ensure that they meet statutory requirements and align with the strategic direction and policy framework.
Provide strong strategic and operational direction around changes to Case management systems.
Chair the Brighter Futures for Children’s operational change panels ensuring that all change requests meet strict change control and robust internal scrutiny aligned with the long-term plans of the service.
Represent Brighter Futures for Children on Reading Borough Council’s Information Governance Board in a strategic role for information governance.
Represent Brighter Futures for Children on the Reading Borough Council’s Digital and Technology Board ensuring the company is a stakeholder and influencer in decisions made around digital strategy.
To be an advocate for and provide a focus for the management of information at Senior Leadership Team level and across the company.
To lead on providing support and assistance to ensure compliance with the Information Incident Policy and the implementation of agreed actions in response to incidents affecting information assets.
To lead on the timely delivery of all relevant statutory returns to central government and to manage the effective preparation, improvement planning, and delivery of all performance datasets required during external inspections.
To develop and champion a culture of innovation and enterprise so that individual services are flexible, adaptable, multi-agency and child-focused, such that the whole organisation learns from its mistakes, shares knowledge about what works, challenges existing practices and develops new models of service delivery.
For more information about the role, please read the job description and person specification.
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
Local Government Pension Scheme with generous employer contribution
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service)
Discounted Child Care (on site nursery).
Cycle to work scheme.
Season train ticket loans.
Salary Sacrifice Car Lease Scheme.
A range of local shopping discounts.
Inclusion and Diversity
We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.
We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.
Asking for Adjustments
Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.
Closing date: 8 December 2024
Interview date: Week commencing 16 December 2024
We look forward to hearing from you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.