Family Information Service Co-ordinator
| Posting date: | 19 November 2024 |
|---|---|
| Salary: | £31,586 to £34,314 per year |
| Additional salary information: | LGPS, Flexible Working |
| Hours: | Part time |
| Closing date: | 26 November 2024 |
| Location: | Chichester, West Sussex, PO19 1RQ |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | West Sussex County Council |
| Job type: | Permanent |
| Job reference: | CAFHE05437_1732014229 |
Summary
The Opportunity
Salary: NJC Grade 8 £31,586 to £34,314 per annum, pro rata £17,927 to £19,475 per annum
Working Pattern: 21 hours per week, part time, either over 3 days per week or spread out across Monday to Friday; hybrid working available
Contract: Permanent
Location: Northleigh, County Hall, Chichester
Closing date: 01 December 2024
Interview date: 16 December 2024
Do you have experience in customer service and care?
Do you enjoy organising and co-ordinating tasks?
Do you have strong problem-solving skills?
The Family Information Service is growing to meet the increasing demand as we roll out the government's expansion of childcare. We have a new opportunity to join the Family Information Service as a Co-ordinator at this exciting time.
As a Co-ordinator, you will be working in an office environment, supporting with queries resulting from phone calls, emails, and social media. Your role is to support the team with allocating tasks, developing schedules, processing data, producing presentations, statistics, and writing reports.
You will use your organisational skills to assess referrals, advise on concerns and complaints, and identify risks of financial irregularity, as well as ensuring triage requests are processed in a timely manner.
We are looking for someone who:
- Is an excellent communicator, being able to demonstrate initiative and be able to organise, prioritise and manage your own workload, and those of others, and work within recognised procedures.
- Has a solutions-focused approach, as the work involves responding independently to unanticipated problems and situations, with support and advice given as necessary.
- Has a professional approach, as at times you may deal with highly sensitive and confidential manners.
- Is reliable, efficient, and flexible, and who enjoys being part of a team.
- Has a strong attention to detail, being adept at using IT software confidently.
For a full description of key skills, qualifications and/or experience required for this role, please see the job description attached.
About Us
The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0-25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006.
Our service plays a key role for many families, especially working parents or those wishing to return to work or undertake training. In turn this supports a sustainable and prosperous economy across the county, enabling families to fulfil their potential.
To ensure this service functions well, the Family Information Service Co-ordinator needs to be multiskilled to support a wide range of customers.
Benefits
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance, and are rewarded for the work they do.
For a full list this can be found at our Rewards and Benefits page.
Upon joining us you will have access to a range of benefits including the following:
Further Information
The reference number for this role is CAFHE05437.
For an informal conversation or for further information regarding the role, please contact Claire Humphrey-Lewis, Team Manager, at Claire.humphrey-
To apply, upload your CV and complete the application form explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV.
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
This post is subject to three years referencing and an occupational health check.
West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.
For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme, this can be found on our application help page.