Warning
This job advert has expired and applications have closed.
Resident Liaison Officer (Customer Service)
| Posting date: | 07 November 2024 |
|---|---|
| Salary: | £30,000 per year |
| Additional salary information: | +4K Car Allowance, Referral Bonus Scheme, Healthcare, Pension +more |
| Hours: | Full time |
| Closing date: | 07 December 2024 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | Mulalley & Co. Ltd |
| Job type: | Permanent |
| Job reference: | Nov24 |
Summary
We are an award-winning construction company looking to further expand our site based resident liaison teams in our London and surrounding area contracts.
We are looking for people who are committed to giving a customer-focused service. For us, good customer service and satisfaction are not only a priority but a key part of what we do.
Benefits:
• Competitive salary starting at £30k
• 4K Car allowance
• 26 days of holiday + bank holidays
• Staff service awards
• Staff referral bonus scheme (£2000)
• Volunteer days
The role:
• Being the central point of contact for residents
• Carrying out resident interviews, surveys, and visits to residents at home
• Keeping residents updated
• Dealing and resolving residents' concerns and complaints
• Attending ad-hoc resident-related meetings
We are looking for someone who:
• Has good communication and customer service skills
• Has the ability to build good relationships
• Can manage busy workloads and is self-motivated
• Ability to work well under pressure
• Has their own car and full UK driving licence and are prepared to travel to
different sites if required (mileage reclaimable)
We also offer:
Birthday Leave | Healthcare | Pension | Training | Health and wellbeing | Treat days Regular company social events | Enhanced paternity and maternity benefits | Uniforms and PPE | Free eye tests | Free flu jabs and vaccinations (voluntary) | Cycle to Work Scheme
We regularly add to the above benefits
Interviews held at our offices in Woodford Green, Essex, or by teams
We are looking for people who are committed to giving a customer-focused service. For us, good customer service and satisfaction are not only a priority but a key part of what we do.
Benefits:
• Competitive salary starting at £30k
• 4K Car allowance
• 26 days of holiday + bank holidays
• Staff service awards
• Staff referral bonus scheme (£2000)
• Volunteer days
The role:
• Being the central point of contact for residents
• Carrying out resident interviews, surveys, and visits to residents at home
• Keeping residents updated
• Dealing and resolving residents' concerns and complaints
• Attending ad-hoc resident-related meetings
We are looking for someone who:
• Has good communication and customer service skills
• Has the ability to build good relationships
• Can manage busy workloads and is self-motivated
• Ability to work well under pressure
• Has their own car and full UK driving licence and are prepared to travel to
different sites if required (mileage reclaimable)
We also offer:
Birthday Leave | Healthcare | Pension | Training | Health and wellbeing | Treat days Regular company social events | Enhanced paternity and maternity benefits | Uniforms and PPE | Free eye tests | Free flu jabs and vaccinations (voluntary) | Cycle to Work Scheme
We regularly add to the above benefits
Interviews held at our offices in Woodford Green, Essex, or by teams