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Clinical Shift Manager - Milton Keynes
| Posting date: | 05 November 2024 |
|---|---|
| Salary: | £46,148.00 to £52,809.00 per year |
| Additional salary information: | £46148.00 - £52809.00 a year |
| Hours: | Full time |
| Closing date: | 19 November 2024 |
| Location: | Milton Keynes, MK5 8HJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9195-24-0527 |
Summary
As a Shift Manager within South Central Ambulance Service you will be required to provide leadership to your team to ensure the effective provision of the service they provide and to champion change in the organisation. You will ensure that your staff are motivated and express a positive attitude towards the organisation. You will address any issues and concerns that may inhibit your staff from achieving both their personal and organizational goals.2. To work as an autonomous practitioner to support other practitioners within the operational environment using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software.3. To provide healthcare advice supported by clinical assessment software and facilitate onward to other professionals if required.4. To liaise and communicate clinical information verbally and via technical links, where available, with health economy partners to ensure continuity of care for the caller.5. To maintain and ensure clinical safety and maintenance of a high-quality service to those patients who call 111: To ensure that the communications link and software is operational and if it is non-operational to inform appropriate line managers and IT services. To maintain overall responsibility for the shift regards the needs of the team, e.g. breaks, sudden increase of 111 calls and the possible need of extra resources. To monitor the call queue to ensure that the calls are handled in a safe, timely and appropriate manner.6. To work towards service delivery targets, clinical indicators, and national and locally negotiated targets.7. To attend and actively participate in regular management meetings and work with the line manager to improve and / or consistently maintain performance.8. To actively participate in regular call monitoring and quality of call handling to include call review and self reflection.9. To ensure continued professional development through mandatory training and within personal development plans.10. To provide clinical and professional expertise as required to call centrecolleagues.11. To support and participate in the provision of core training where appropriate.12. To review, evaluate and recommend revisions of clinical assessment software.13. To operate within all local and national policies, procedures and protocols provided.14. To comply with Clinical Governance standards including audit and customer satisfaction programme's, and to ensure continuous development of a quality service.15. To adhere to your Professional code of conduct at all times.16. To maintain professional standards and representation of South Central Ambulance Service Trust both internally and externally.17. To manage Clinical Advisors on a daily basis. This includes responsibility for recruitment, attendance management, performance management and appraisal. Please see Job description and personal specification for further details.