Operations Officer
| Dyddiad hysbysebu: | 25 Hydref 2024 |
|---|---|
| Cyflog: | £31,000 i £32,550 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Plus allowance of between 15% - 20%, which equates up to an additional £4567 - £6090 pa based on salary minimum. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Tachwedd 2024 |
| Lleoliad: | Horley |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 375238/1 |
Crynodeb
Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.
What is an Immigration Removal Centre (IRC)?
An IRC is a secure building that holds detained individuals who are held prior to their removal from the United Kingdom or for nationality and identification purposes.
There are currently six IRCs in England and one in Scotland, with two more planned to open in England soon, Haslar IRC and Campsfield House IRC.
All IRCs are overseen by the Home Office’s Immigration Enforcement Detention Services and are contracted out to private companies who ensure all aspects of the IRC are run safely and securely, adhering to relevant policy, standards, and legislation.
These posts sit within The Detention Services Compliance Team within the IRCs, ensuring that our IRC Suppliers provide the required levels of service and care for the residents detained there, as well as oversight of all the operational activity.
This is an exciting opportunity to work in a fast paced and varied role.
As an Operations Officer, you will be one of a team who monitor the standards within both IRCs at Gatwick and the performance of the IRC Supplier, ensuring effective delivery of contracted services. This is achieved by regularly walking throughout the IRC, interacting with IRC supplier staff and the detained residents as well as developing a good understanding of the Contractual requirements of both the IRC Supplier and the Home Office.
You will attend reviews completed by the IRC Supplier with residents to ensure that residents are appropriately managed and looked after.
You will attend regular meetings with the IRC Supplier and stakeholders, to ensure that residents are treated with dignity and respect and that the needs of vulnerable residents are met.
You will complete checks to ensure that documentation is completed accurately and appropriately by the IRC Supplier and will understand how to apply appropriate Key Performance Indicators when required.
You will ensure that the IRC Supplier provides a range of activities for the residents and that these are appropriately staffed. You will monitor the IRC Supplier activities and management of residents on scheduled re-patriation flights and on occasion be available for a weeks on-call for out of hours notification and management of incidents.
We are looking for excellent communicators who can engage with colleagues of various grades and key partners (internally and externally).
You must be able to effectively manage and progress your own work, and have the ability to work to targets independently.
Key Responsibilities
Duties of the role will include (list is not exhaustive):
• Monitoring contractual compliance, providing regular performance summaries and feedback to the Home Office Compliance Manager.
• Managing the team’s shared inbox, responding to enquiries in a timely fashion.
• Monitoring and reporting on the transfer of residents from the IRC onto their chartered removal flight.
• Assisting in giving advice about the policies and procedures of the IRC to managers, including responses to parliamentary questions and other official correspondence.
• Being available for an out of hours on-call service for Detention Operations rotated between team.
• Assisting the Senior Operations Officer with the production of monthly reports that provide essential data and statistics relating to the IRC.
• Ensuring Residents within the centre are provided with an effective service in line with Detention Services Performance Standards & Framework.
• Monitoring the IRC Supplier’s compliance with the contract, ensuring that the site is run in a healthy, safe, and secure manner in accordance with relevant legislation. Providing regular updates to your manager.
• Carrying out Immigration Enforcement’s statutory duties around the IRC, including authorising the use of temporary confinement or removal from association for residents as necessary. Collecting, processing, and auditing complaints in line with the policy, working collaboratively with the complaints department.
• Representing the Home Office at a range of meetings that include, planning in the difficult removals of residents, daily operational meetings, resident consultative committees, Independent Monitoring Board (IMB), security, healthcare, and safer community meetings. Providing high-quality thematic reviews into contract delivery and dip sample reports on a range of areas enabling requisite assurance of contract delivery and adherence to policy.
Training
You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.
Working Pattern
We encourage applications from candidates who wish to work part-time; however, part-time opportunities cannot be guaranteed and are subject to the requirements of the role and business. Candidates wishing to work part-time should notify the vacancy holder as soon as a provisional offer of employment is made, to explore whether this can be accommodated at your selected location.
Please note that full shifts, of up to 8.5 hours, will be required even if a part time contract is sought.