Warning
This job advert has expired and applications have closed.
Band 3 - Dialysis and Outpatient Administrator (Part Time)
| Posting date: | 17 October 2024 |
|---|---|
| Salary: | £29,485.00 to £31,088.00 per year |
| Additional salary information: | £29485.00 - £31088.00 a year |
| Hours: | Full time |
| Closing date: | 31 October 2024 |
| Location: | London, NW1 0PE |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9391-24-2375 |
Summary
Provide a proactive, high quality comprehensive reception services to the unit/centre and outpatient clinics. Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction.2. Operate security entry system to the unit/centre as required.3. Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.4. Simultaneously deliver a proactive and high quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, carers, nurses, unit/centre managers, matrons, patient pathway co-ordinators, therapists, clinicians, other healthcare professionals, staff from other departments.5. Suggest to the Kidney Care Centres Dialysis and Outpatient Manager any changes to local working practices that may benefit customer care and/or improve the administrative and reception service at the unit/centre.6. Deal with telephone enquiries or refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality and courtesy are prioritised at all times.7. Represent the trust in a professional manner at all times.8. Ensure that medical notes are available for all relevant clinics. Liaise with renal outpatient department and the medical records department at the Royal Free Hampstead site to ensure that medical notes are transported to the unit securely and in a timely manner.9. Be responsible for all patient transport and interpreter bookings for outpatient clinics, regular day attendances (dialysis treatments) and inpatient or ward stays if necessary 10 Managing Envoy text messaging service