Customer Success Manager
| Posting date: | 16 October 2024 |
|---|---|
| Salary: | £40,000 to £45,000 per year |
| Hours: | Full time |
| Closing date: | 15 November 2024 |
| Location: | London, UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Adzuna |
| Job type: | Permanent |
| Job reference: |
Summary
Job Titles: Customer Success Manager
Salary: £40-45k + bonus + options
Location: Fulham, London (hybrid, 3 days in office)
About us:
Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and job market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay.
The role:
We're seeking an experienced Customer Success Manager to help develop and grow our largest and most strategic UK clients. This is an incredible opportunity to take our core UK job board business to the next level, making a difference by providing great account management and growing the revenue from this vital client base.
You’ll be joining a growing team of 4 working alongside marketing, delivery and our International teams. The role reports to the Head of Sales in the UK. The sales team will benefit from your experience to date but even more important is the passion you bring to work every day. You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit.
What’s in it for you?
Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. We’re at a really pivotal time in our journey and it’s an exciting moment to join.
Like everyone here, you will act like an owner, be a team player and make a difference. It’s an opportunity to work with a smart team led by experienced management and dedicated and passionate Founders. You have the chance to own your and the company’s growth in terms of:
-Managing our largest UK clients and delighting them
-Building effective working relationships with the current client base and enabling a smooth transition from new business to an account managed service
-Working to understand the client’s motivations for success and work these to ensure delivery of these needs
-Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them
-Acquiring new clients within target segments
-Owning targets on developing accounts and their growth within the business
We want to realise the next level of success and you will utilise your own skills and experience to meet our goals.
It’s not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to be, where you can be yourself to do what you do best.
Key Requirements
We don’t like to put people in boxes, but you’re likely to be able to demonstrate experience of, or aptitude for much of the below:
-Excellent internal and external rapport builder/ people skills, establishing strong relationships
-A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
-Continuous improvement mentality
-Great work ethic, drive and passion, organisational skills
-Strong numerical and technical skills, able to analyse and optimise campaigns.
-Fluency in English and strong communication skills, both verbal and written
It’s a bonus if you have:
-Experience in online marketplaces and digital advertising models
For more information on Adzuna and the benefits we offer, please see the full job description on our careers page: https://www.adzuna.co.uk/jobs/careers
Proud member of the Disability Confident Employer Scheme.
Salary: £40-45k + bonus + options
Location: Fulham, London (hybrid, 3 days in office)
About us:
Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and job market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay.
The role:
We're seeking an experienced Customer Success Manager to help develop and grow our largest and most strategic UK clients. This is an incredible opportunity to take our core UK job board business to the next level, making a difference by providing great account management and growing the revenue from this vital client base.
You’ll be joining a growing team of 4 working alongside marketing, delivery and our International teams. The role reports to the Head of Sales in the UK. The sales team will benefit from your experience to date but even more important is the passion you bring to work every day. You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit.
What’s in it for you?
Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. We’re at a really pivotal time in our journey and it’s an exciting moment to join.
Like everyone here, you will act like an owner, be a team player and make a difference. It’s an opportunity to work with a smart team led by experienced management and dedicated and passionate Founders. You have the chance to own your and the company’s growth in terms of:
-Managing our largest UK clients and delighting them
-Building effective working relationships with the current client base and enabling a smooth transition from new business to an account managed service
-Working to understand the client’s motivations for success and work these to ensure delivery of these needs
-Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them
-Acquiring new clients within target segments
-Owning targets on developing accounts and their growth within the business
We want to realise the next level of success and you will utilise your own skills and experience to meet our goals.
It’s not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to be, where you can be yourself to do what you do best.
Key Requirements
We don’t like to put people in boxes, but you’re likely to be able to demonstrate experience of, or aptitude for much of the below:
-Excellent internal and external rapport builder/ people skills, establishing strong relationships
-A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
-Continuous improvement mentality
-Great work ethic, drive and passion, organisational skills
-Strong numerical and technical skills, able to analyse and optimise campaigns.
-Fluency in English and strong communication skills, both verbal and written
It’s a bonus if you have:
-Experience in online marketplaces and digital advertising models
For more information on Adzuna and the benefits we offer, please see the full job description on our careers page: https://www.adzuna.co.uk/jobs/careers
Proud member of the Disability Confident Employer Scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.