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HTC Adviser Trainee/Competent
| Posting date: | 15 October 2024 |
|---|---|
| Salary: | £24,011.52 per year |
| Additional salary information: | 25 days annual leave per year + bank/public holidays • My Staff Shop • Employee Assistance Programme • Welfare Loan Scheme • Buying and selling annual leave • Extra day annual leave for birthday • 2 duvet days per year • Incremental increases in annual leave for long service • Company sick pay scheme after probationary period • We pay for eye tests and provide up to £100 towards glasses if they are required for work. • Flexible working • Recruitment referral bonus scheme |
| Hours: | Full time |
| Closing date: | 14 November 2024 |
| Location: | PO1 2GF |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Citizens Advice Solent East |
| Job type: | Permanent |
| Job reference: | CASE/HTC2024 |
Summary
Citizens Advice Portsmouth are looking for Help to Claim Advisers to join our team.
As part of our Help to Claim team you will help people to make claims for Universal Credit through to their first payment. You will guide people through the claims process, offering them tailored support helping them to get to their first payment and ensuring that they are able to manage it when it is in payment. You will also assist claimants with matters such as carrying out benefits checks and form filling. You will also identify appropriate signpost/referrals for advice needs outside the scope of the project.
You will play a key role in ensuring clients receive good quality advice via telephone and digital channels and will contribute to team rotas, targets and KPI’s.
Whilst we can accommodate Help to Claim staff within the Portsmouth office, all Help to Claim team meetings and supervision are delivered remotely. If you are working from home, you will be provided with the equipment required.
The service is available from 8am – 6pm Monday to Friday, we offer between 30 and 37 hour contracts. Hours would be discussed with successful applicants.
For any queries, or to apply with cover letter and CV, please email hr@caportsmouth.org.uk.
Citizens Advice Portsmouth is a Real Living Wage, fully inclusive and disability confident employer.
As part of our Help to Claim team you will help people to make claims for Universal Credit through to their first payment. You will guide people through the claims process, offering them tailored support helping them to get to their first payment and ensuring that they are able to manage it when it is in payment. You will also assist claimants with matters such as carrying out benefits checks and form filling. You will also identify appropriate signpost/referrals for advice needs outside the scope of the project.
You will play a key role in ensuring clients receive good quality advice via telephone and digital channels and will contribute to team rotas, targets and KPI’s.
Whilst we can accommodate Help to Claim staff within the Portsmouth office, all Help to Claim team meetings and supervision are delivered remotely. If you are working from home, you will be provided with the equipment required.
The service is available from 8am – 6pm Monday to Friday, we offer between 30 and 37 hour contracts. Hours would be discussed with successful applicants.
For any queries, or to apply with cover letter and CV, please email hr@caportsmouth.org.uk.
Citizens Advice Portsmouth is a Real Living Wage, fully inclusive and disability confident employer.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.