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GP Receptionist
| Posting date: | 11 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 October 2024 |
| Location: | South Woodford, E18 2AB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5529-24-0001 |
Summary
The role of the receptionist in a healthcare practice is vital for ensuring smooth operations and excellent patient care. Key responsibilities include: Appointment Management:Maintain and monitor the appointment system by processing personal, telephone, and electronic requests for bookings, ensuring efficient scheduling and minimising waiting times. Call Handling:Answer incoming phone calls, transfer calls, and address callers' requests promptly, using effective communication to direct patients to appropriate services. Patient Signposting:Guide patients to the right healthcare professional based on their needs, ensuring they receive timely and appropriate care. Data Entry:Accurately enter and update patient information and records in EMIS Web, including new registrations and healthcare data, while adhering to confidentiality protocols. Documentation Management:Scan, photocopy, and file documents, attaching relevant paperwork to patient records to maintain comprehensive and organised files. Handling Queries:Manage requests for information, including Subject Access Requests and other documentation, directing them to the administrative team as needed. Support for Clinical Staff:Assist clinical team members with general tasks and help set up clinics, enabling them to focus on patient care.