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Content Editor

Dyddiad hysbysebu:	08 Hydref 2024
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£32000-37000 per annum
Oriau:	Llawn Amser
Dyddiad cau:	22 Hydref 2024
Lleoliad:	Homebased, Homebased
Cwmni:	Serco Limited
Math o swydd:	Parhaol
Cyfeirnod swydd:	296901-42889792

Crynodeb

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Content EditorSkills and Training ServicesRemote
Competitive Salary + Benefits


The role of the Content Editor is to support the Content Manager with the creation, development and continuous improvement of content that feeds into the strategic objectives of the Skills and Training business and our Employability business.

You will need to be flexible to change and may be required to work on multiple projects across several contracts at the same time.

Content Editors will be responsible for creating a variety of content from skills and education to employability.

You will be asked to create original content to which you must ensure we protect the intellectual property and copyright of as well as working to transform content purchased from third party suppliers.

You will be expected to develop content to a high standard which puts Serco as ‘best in class’ amongst our competitors and provides an exceptional user experience to our customers.


Key Accountabilities

- Supporting the Content Manager to capture the needs and requirements of the business in relation to a content request.
- Contributing ideas towards content proposals and supporting with the writing of proposals.
- Have a forward thinking and innovative approach to content curation that meets the business needs.
- Curating, editing, reviewing, and maintaining content across a wide range of systems.
- Sourcing the latest content which will add value to customer and business.
- Undertaking the necessary research and due diligence when creating content
- Feedback to the Content Manager with any concerns, issues, or ideas for improvement.
- Implementing feedback from end users and demonstrate continuous improvement.
- Ensure all changes to content are tracked and recorded accurately.
- Support the Content Manager with a quality assurance process and the sign-off of content.
- Be able to provide the business with content demonstrations and prioritise development and improvements accordingly.
- Be able to interpret business requirements and work in an agile way to deliver content.
- Manage projects across multiple contracts and provide progress reports to the Content Manager.
- Track project progress through MS Planner or Jira.
- Support the business with designing and developing e-learning and classroom-based learning that is both accredited and non-accredited.
- Support the business with the design and development of collateral for engagement purposes and social media marketing.What I need to do the role?


- Experience of working within content curation, media/social media, or web content development.
- Researching skills to discover content which provide value added to the contracts Serco deliver.
- Understanding of the employability sector would be preferred.
- Understanding of developing learning materials in line with Ofsted and accredited frameworks would be preferred.
- Understanding of governance, privacy, and data protection.
- Proof reading skills and a high standard of accuracy, spelling, and grammar.
- Creative thinking and the ability to pay attention to detail.
- Ability to work towards tight deadlines and in a fast-paced environment.
- An understanding of customer needs and creating content to suit a wide range of audiences which is accessible to all.
- Experience of content curation software such as Adobe Captivate or Articulate.
- Experience of using graphic design software and suites
- A good understanding of Web Content Accessibility Guidelines (WCAG) and awareness of the Government Digital Service Standards.
- Experience of implementing gamification within immersive content.
- Ability to learn new systems such as learner management systems and content management systems.
- Ability to develop content within a website.Ability to develop internal content for staff CPD.

- Candidates will be expected to have at least a level 2 qualification in English and maths.This role requires Baseline Personnel Security Standard (BPSS) – covering pre-employment checks:

- identity
- employment history
- nationality/immigration status
- criminal records

What we offer:


- Competitive pension scheme; matched up to 6% and Life Insurance
- Agile working opportunities
- 25 days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum
- Access to employee support services
- Inclusion in our Local Government Partnership Engagement activities throughout the year
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships;


- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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