IT Support Officer
| Posting date: | 03 October 2024 |
|---|---|
| Salary: | £29,970.00 to £36,483.00 per year |
| Additional salary information: | £29970.00 - £36483.00 a year |
| Hours: | Full time |
| Closing date: | 17 October 2024 |
| Location: | Colchester, CO4 9QS |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9364-24-1635 |
Summary
In this role you will be responsible for managing incoming queries diagnosing technical problems and triaging complex issues. You will need to remain calm under pressure whilst maintaining a good eye for detail and strong time management. Working under own initiative you will provide initial assessment, support and triage of raised incidents and requests, with a view to facilitating timely resolution and / or escalation assignment within agreed service levels and targets. The purpose of the role is to provide point of contact and liaison for all related support escalations and assignments with a view to providing enhanced investigations and timely response resolutions. To provide highly customer service support services delivered within agreed service level targets and agreements. Encompassing all necessary local and offsite Trust site locations and end users, as directed, the post holder will provide a combination of desk based, remote and telephone support. The post holder will be responsible for providing technical resolutions or guidance to reported issues and for providing all the relevant accurate information if escalated.