IT Support Officer | Essex Partnership University NHS Foundation Trust
| Posting date: | 03 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,970 - £36,483 Per annum |
| Hours: | Full time |
| Closing date: | 02 November 2024 |
| Location: | Colchester, CO4 9QS |
| Company: | Essex Partnership NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6694065/364-A-7948-A |
Summary
****Please note you must have right to work in the UK to apply for this position.
Due to current Home Office Guidelines, we are unable to sponsor this job role.***
The IT Service Centre will provide a single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries.
As a member of the team reporting to the Service Desk Manager, the post holder will provide a responsive, customer focussed service, providing extensive 1st/2ndLevel IT Support to trust users and stakeholders as directed.
Much of the work required of this position requires triaging incidents, owning escalations and managing incoming problems from an early stage through to completion. The post holder will provide 1st/2ndline support to users and all other nominated core patient or other non-clinical applications.
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
In this role you will be responsible for managing incoming queries diagnosing technical problems and triaging complex issues. You will need to remain calm under pressure whilst maintaining a good eye for detail and strong time management.
Working under own initiative you will provide initial assessment, support and triage of raised incidents and requests, with a view to facilitating timely resolution and / or escalation assignment within agreed service levels and targets.
The purpose of the role is to provide point of contact and liaison for all related support escalations and assignments with a view to providing enhanced investigations and timely response resolutions. To provide highly customer service support services delivered within agreed service level targets and agreements.
Encompassing all necessary local and offsite Trust site locations and end users, as directed, the post holder will provide a combination of desk based, remote and telephone support.
The post holder will be responsible for providing technical resolutions or guidance to reported issues and for providing all the relevant accurate information if escalated.
This advert closes on Thursday 17 Oct 2024