Product and Service Manager (Networks)
| Posting date: | 01 October 2024 |
|---|---|
| Salary: | £35,711 to £36,545 per year |
| Hours: | Full time |
| Closing date: | 13 October 2024 |
| Location: | M2 3LR |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 371175/2 |
Summary
Are you a self-starter who is keen to develop their skills and knowledge further?
As you’ll see from the Essential Criteria within the Person Specification, we are looking for Product and Service Management colleagues who are enthusiastic with aptitude and interest in digital. Whilst the technical requirements can be learned on the job through structured learning and collaborating with experienced, colleagues, experience of working in a technical/service management environment would be beneficial.
DWP Infrastructure Services (Networks) is responsible for managing a range of Network Services and Products. Working in collaboration with a range of internal and external partners, stakeholders and customers we ensure the operational stability, availability and quality of DWP Networks.
Our key areas of responsibility are to provide a robust and resilient infrastructure network to colleagues and customers in 850+ sites across the DWP estate through our Wifi, SD-WAN and Internet connectivity solutions providing reliable and flexible access wherever and whenever needed, maintaining the highest levels of security at all times. Using a wide variety of tools, we are constantly assessing Network services within the On-Premise Hosting Data Centres and Secure Digital Exchange (SDX) integration with Cloud Service Providers to provide a secure, resilient service to our users.
Demonstrate an excellent understanding of your products and Services with the use of a range of Tools to contribute to Capacity & Performance reporting by analysing a range of data.
Demonstrate a good understanding of the Incident and Problem management of your products, utilising the ITIL framework with a focus on understanding the root cause to prevent incidents and taking a proactive approach to driving forward incident and service issue resolution.
Ability to instigate, oversee and manage changes to ensure successful delivery, working closely with Engineers.
Contribute regularly and have the ability to manage and influence continual service improvement across the range of products in your remit.
Building, collaborating, and maintaining influential, positive and productive relationships across Network Services stakeholders, who often have competing demands and including engineering, financial and commercial colleagues.
Ensuring that the products and services that you are responsible for comply with security measures and you can effectively manage any vulnerabilities with support from security experts.
Contribute to the development of the roadmap for each of the network products and services, ensuring the product lifecycles are successfully managed from installation to decommission.
Proactive management of the operational risk register for individual technical areas, through reporting and ensuring that mitigation plans and actions are implemented.
Support and manage the onboarding of new products and services, developing processes and communications.
Developing, maintaining, and reviewing guidance and work instructions to ensure our services are managed effectively and understood.
Contribute to Finance Management reporting, ensuring that billing is accurately validated.
Working with vendors and suppliers to ensure they are meeting their obligations, and managing non-compliance and refreshing contracts as requirements change.
Work with tools as required to support the process of tracking and management of Network assets, and manage documentation through the Configuration Management Database (CMDB).