Receptionist/Administrator
| Posting date: | 30 September 2024 |
|---|---|
| Salary: | £23,088 to £23,088 per month |
| Hours: | Full time |
| Closing date: | 09 October 2024 |
| Location: | Cardiff, Cardiff County |
| Remote working: | On-site only |
| Company: | Citizens Advice Cardiff and Vale |
| Job type: | Permanent |
| Job reference: |
Summary
Citizens Advice Cardiff and Vale is a progressive and dynamic advice service offering exciting career opportunities for individuals to join our organisation. We currently have the following job vacancy.
Receptionist/ Administrator
We are recruiting for an experienced Receptionist/ Administrator to work the reception area and provide administration support at our busy office space in Cardiff Central Library. The appointed person will work from Cardiff Central Library.
Are you looking for a career with work-life balance?
We offer Monday to Friday, 9 to 5 hours, with no evenings, weekend or Bank Holiday work. You will receive a generous 30-day annual leave package in addition to Bank Holidays. We are offering a competitive starting salary, and we are proud of our strong development culture with frequent opportunities for training and career progression. If this sounds like a good fit and you would like to know more we would love to hear from you.
Hours: Monday – Friday, 9:00AM- 5:00PM
Salary: £23,088 per annum
Holidays: 30 days per annum plus Bank Holidays
Closing Date: Thursday 10 October at 9:00AM
Interview Date: Friday 11 and Tuesday 15 October 2024
Start Date: Monday 21 October 2024
Interview Location: Barry
Application: To apply for the role please upload your CV below and answer the three mandatory questions at www.cacv.org.uk
1. Are you able to commute to Cardiff?
2. Are you able to attend the interview dates?
3. Are you able to start on Monday 21st October?
We welcome applications in the Welsh language. Both Job Vacancy and Job Description can be provided on request to recruitment@cacv.org.uk.
Role Title: Receptionist/ Administrator
Grade: £23,088
Reporting to: Team Leader
Location: Cardiff
Purpose of the Job
The principal focus of the post is to:
1. Work as part of a wider team to provide effective and efficient reception duties and administration support to the advice team in Cardiff.
Main Duties & Responsibilities
General Administration & Reception
• To deliver excellent customer service.
• Welcome clients coming into the organisation’s contact area.
• Explain waiting times and procedures to clients.
• Provide information about Citizens Advice and other advice services to clients from a diverse range of backgrounds and cultures.
• Work collaboratively with other colleagues involved in the advice work process.
• Provide a service that is based on sensitivity and respect for clients.
• Acknowledge children and / or any special needs and take appropriate action.
• Maintain confidentiality about clients and their contact with the organisation.
• Work within agreed organisation’s systems and procedures.
• Answer the telephone and refer calls or take messages.
• Process client information collected at the reception helpdesk.
• Provide client with information where appropriate, including details of other agencies, and point out leaflets / factsheets.
• Create, maintain and archive paper and electronic filing systems in accordance with the organisation’s systems and procedures.
• Liaise with advice staff regarding support for individual clients.
• Use photocopier, fax and other office machines as appropriate.
• Maintain diaries and work records.
• Send and respond to email.
Referral and Signposting Management
Where additional advice needs are identified follow our documented procedures to refer or signpost those customers to an:
• Agreed external partner
• Local citizens advice
Performance and Quality Standards
• To adhere to the documented Citizens Advice service quality standards
Personal Development and Training
• To attend regular support and supervision meetings and annual appraisal as required
• Self-identify own development needs and attend training opportunities
• To attend staff meetings as required
• Read relevant publications and subscribe to appropriate newsletters produced by Citizens Advice.
• Attend relevant internal and external meetings and/or training as agreed with the line manager.
• Assist with service initiatives for the improvement of services.
• Undergo relevant training as identified with line manager.
Research and Campaign Work
• Keeping up to date with current research and campaigns priorities, initiatives and plans
• Assist with research & campaigning work by collating information about clients' circumstances and enquiries.
• Provide statistical information and regular reports to the management team as required.
Policies and Procedures
• Health & safety
To abide by the health and safety guideline and share responsibility for own safety and that of colleagues
To notify immediately the line manager of all issues that may detrimentally affect the health and safety of staff, volunteers customers and visitors
• Equalities/Diversity
The post holder must have due regard in the planning and executive of their duties at all times to the Citizens Advice Equal Opportunities Policy (“Stand Up for Equality”)
• At all times, promote the aims, principles policies, interests and well-being of the organisation and protect its integrity and reputation, and ensure that the Service complies with Citizens Advice policies
• Information Technology
Adhere to good practice with regard to acceptable ICT use
Receptionist/ Administrator
We are recruiting for an experienced Receptionist/ Administrator to work the reception area and provide administration support at our busy office space in Cardiff Central Library. The appointed person will work from Cardiff Central Library.
Are you looking for a career with work-life balance?
We offer Monday to Friday, 9 to 5 hours, with no evenings, weekend or Bank Holiday work. You will receive a generous 30-day annual leave package in addition to Bank Holidays. We are offering a competitive starting salary, and we are proud of our strong development culture with frequent opportunities for training and career progression. If this sounds like a good fit and you would like to know more we would love to hear from you.
Hours: Monday – Friday, 9:00AM- 5:00PM
Salary: £23,088 per annum
Holidays: 30 days per annum plus Bank Holidays
Closing Date: Thursday 10 October at 9:00AM
Interview Date: Friday 11 and Tuesday 15 October 2024
Start Date: Monday 21 October 2024
Interview Location: Barry
Application: To apply for the role please upload your CV below and answer the three mandatory questions at www.cacv.org.uk
1. Are you able to commute to Cardiff?
2. Are you able to attend the interview dates?
3. Are you able to start on Monday 21st October?
We welcome applications in the Welsh language. Both Job Vacancy and Job Description can be provided on request to recruitment@cacv.org.uk.
Role Title: Receptionist/ Administrator
Grade: £23,088
Reporting to: Team Leader
Location: Cardiff
Purpose of the Job
The principal focus of the post is to:
1. Work as part of a wider team to provide effective and efficient reception duties and administration support to the advice team in Cardiff.
Main Duties & Responsibilities
General Administration & Reception
• To deliver excellent customer service.
• Welcome clients coming into the organisation’s contact area.
• Explain waiting times and procedures to clients.
• Provide information about Citizens Advice and other advice services to clients from a diverse range of backgrounds and cultures.
• Work collaboratively with other colleagues involved in the advice work process.
• Provide a service that is based on sensitivity and respect for clients.
• Acknowledge children and / or any special needs and take appropriate action.
• Maintain confidentiality about clients and their contact with the organisation.
• Work within agreed organisation’s systems and procedures.
• Answer the telephone and refer calls or take messages.
• Process client information collected at the reception helpdesk.
• Provide client with information where appropriate, including details of other agencies, and point out leaflets / factsheets.
• Create, maintain and archive paper and electronic filing systems in accordance with the organisation’s systems and procedures.
• Liaise with advice staff regarding support for individual clients.
• Use photocopier, fax and other office machines as appropriate.
• Maintain diaries and work records.
• Send and respond to email.
Referral and Signposting Management
Where additional advice needs are identified follow our documented procedures to refer or signpost those customers to an:
• Agreed external partner
• Local citizens advice
Performance and Quality Standards
• To adhere to the documented Citizens Advice service quality standards
Personal Development and Training
• To attend regular support and supervision meetings and annual appraisal as required
• Self-identify own development needs and attend training opportunities
• To attend staff meetings as required
• Read relevant publications and subscribe to appropriate newsletters produced by Citizens Advice.
• Attend relevant internal and external meetings and/or training as agreed with the line manager.
• Assist with service initiatives for the improvement of services.
• Undergo relevant training as identified with line manager.
Research and Campaign Work
• Keeping up to date with current research and campaigns priorities, initiatives and plans
• Assist with research & campaigning work by collating information about clients' circumstances and enquiries.
• Provide statistical information and regular reports to the management team as required.
Policies and Procedures
• Health & safety
To abide by the health and safety guideline and share responsibility for own safety and that of colleagues
To notify immediately the line manager of all issues that may detrimentally affect the health and safety of staff, volunteers customers and visitors
• Equalities/Diversity
The post holder must have due regard in the planning and executive of their duties at all times to the Citizens Advice Equal Opportunities Policy (“Stand Up for Equality”)
• At all times, promote the aims, principles policies, interests and well-being of the organisation and protect its integrity and reputation, and ensure that the Service complies with Citizens Advice policies
• Information Technology
Adhere to good practice with regard to acceptable ICT use
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.