ECM Officer
| Posting date: | 25 September 2024 |
|---|---|
| Salary: | £22,500 to £22,500 per month |
| Additional salary information: | Early pay – early withdrawal payment scheme Blue Light Card Discount Guaranteed contract based on individual availability. Competitive salary Enhanced pay rate for evening shifts £300 refer a friend scheme- with £100 also being paid to the new staff member after successful completion of probation period. An attractive care bonus payment Paid Induction programme Company uniform and mobile phone Access to the Company pool cars Enhanced DBS check (T & C’s apply) Free counselling support and advice service 24/7 High Street discounts Excellent business mileage 45p (drivers only) Opportunities for ongoing development and career progression Personal pension scheme |
| Hours: | Full time |
| Closing date: | 25 October 2024 |
| Location: | CH1 1HH |
| Company: | Starcare Ltd |
| Job type: | Permanent |
| Job reference: | 01J8MCWN96JMWE4TSY5VNSAX4C |
Summary
Position: ECM Officer
Salary: 22,500
Hours: Monday to Friday 8am to 4pm
Location: The main base for the postholder will be The Old Chapel, Victoria Road, Chester, CH2 2AX
Job Opportunity
Reports to: Care Manager
Main purpose of the role: To support the Care Manager to ensure that Homecarers Limited care services are delivered to a high standards and quality, and which comply with all key performance indicators pertaining to both commissioned contracts and current CQC Regulatory requirements, to ensure compliance practice safeguards, customers, staff and HOMECARERS as a business.
Values & Attributes:
Based on the values of HOMECARERS all staff are expected to hold values that are aligned to those of the business which include:
Caring
Towards our customers, colleagues and about our role within the business.
Achieve
High standards in everything we do to ensure quality underpins the business.
Respect
Our customers, our colleagues, and stakeholders at all times.
Encourage
Customers and colleagues to achieve the best outcomes possible.
Essential Skills
Main Duties & Responsibilities:
• Support the Compliance Manager to conduct regular audits for all contracts across the business as required.
• Monitor frontline staff to ensure they have started work and are at the right visit at the right time, reporting any areas on non-compliance or concern, particularly high volumes of visits remaining directly to the Care Manager.
• Support the Implementation of corrective action plans to address compliance failings, monitoring progress and report directly to the Compliance Manager areas of improvement or further areas of concern or non-compliance.
• Carry out medication audits on Access Care Planner e MARS to ensure compliance, reporting any concerns, non-compliance or trends directly to the Compliance Manager.
• Carry out spot checks across all compliance areas ensuring that checks are formally recorded and signed off by the responsible teams to ensure compliance.
• Carry out direct observations on Community frontline staff to verify compliance and high standards of care are being delivered, reporting any areas of concern to the Compliance Manager and Team Leader.
• Working with the Care Manager ensure staff supervisions, particularly care worker is being conducted in line with the supervision schedule, reporting any areas of concern to the Care Manager.
• Working with the Compliance Manager ensure that Infection Prevention and Control standards are upheld within the service, highlighting any concerns/non-compliance to the Infection Prevention and Control Lead or in their absence the Registered Manager.
• Monitor compliments, complaints, incidents and safeguarding data, identifying any areas of concern and/or trends, reporting these directly to the Compliance Manager.
• Working under the direction of the Care Manager oversee accident/incident reporting data, identifying and reporting any areas of concern or trends to the Compliance Manager.
• Support the Compliance Manager with the collation compliance data to support the Vision for Compliance Group meetings.
• Monitor the quality of spot checks on the Access Care Planning system to ensure that systems are robust and compliant, reporting any areas of concern, non-compliance to the Compliance Manager.
• Support the Compliance Manager to prepare for Care Quality Commission inspections, collating required evidence/data etc as requested.
• Work with the Compliance Manager to implement any recommendations made following a CQC inspection as required.
• Support the Compliance Manager to prepare quarterly and annual reports for the Senior Management Team, by collating the data and evidence required to formulate comprehensive reporting.
• Monitor compliance relating to time critical visits for example medication administration, customers with diabetics or dementia.
• Monitor alerts on the Access Care Planning system and carry out appropriate action/controls to resolve non-compliance issues, reporting any trends that might impact on customers directly to the Compliance Manager.
• Monitor ‘no access’ alerts, deallocating these and referring the call to the Care Coordinators to instigate the ‘no access’ procedure.
• Monitor planned, unplanned and unexplained absence alerts on Access People Planner referring these directly to the Care Coordinators for action.
• Monitor on a daily basis ‘short calls’ which fall outside of the allocated time, seeking verification of the reasons behind non-compliance, reporting concerns or issues directly to the Care Manager.
• Carry out a monthly audit on Access People Planner to identify the number of ‘short call’ incidents and verification outcomes, providing a summary report for the Compliance Manager, highlighting any trends of other significant issues.
• Ensure that all frontline staff are trackable through the GPS on their SMART phones reporting any issues or concerns with tracking directly to the Compliance Manager.
• Carry out ‘spot checks’ to ensure that frontline care staff are where they are scheduled to be and are at the customers home, reporting any failures to attend/ short calls and/or other notable issues directly to the Care Coordinators, also informing the Compliance Manager.
• Advise the Compliance Manager of any recurring alerts, trends arising, for example delivery times, for further investigation to support data cleansing.
Other Duties & Responsibilities
• Keep abreast of Regulation which governs adult social care including and changes to CQC regulation and policy including any contractual changes to services.
• Ensure services are always delivered in line with HOMECARERS’s Equality, Inclusion and Diversity Policy and Procedure.
• Ensure that the services provided respects the individual customer as an adult and equal citizen.
• Maintain a good working relationship with other departments, for example Duty Team, Review and Care Coordination team to promote effective communication.
• Ensure compliance with all statutory policies and procedures, in terms of GDPR, Infection Prevention and Control, Health & Safety at Work Act 1974 for example.
• Ensure compliance with the UKHCA codes of practice and rules and HOMECARERS policies and procedures contained in the Staff Handbook and Code of Conduct.
• Participate in planned supervision with the Care Manager.
• Undertake mandatory training as required and maintain CPD as identified and agreed with the Compliance Manager as part of supervision and/or as part of an annual appraisal of performance.
• Act as an ambassador for HOMECARERS when representing the Company when required at events and meetings etc.
• Ensure that the values and ethos of HOMECARERS are always upheld.
• Participate in HOMECARERS social and fundraising activities as required, including celebrating success of both staff, customers, colleagues and partners.
NB: This list is not exhaustive. The post holder will from time to time be expected to undertake other duties which will be allocated with due regard to the individuals’ skills, experience and ability and in agreement with the Care Manager.
Referenced ID -10796
About Company
Homecarers was established in April 1994 in Liverpool with an aim to provide service users with the choice to remain in their own homes for as long as possible, promoting independence and healthy lifestyle choices. We are innovative and work collaboratively with other services and digital providers to promote and share good practice pioneers in supporting innovation and are a testbed for digital solutions in social care.
Homecarers prides itself on being one of the UK’s leading care companies, providing quality homecare across Liverpool, Cheshire East and Cheshire West. We provide personal care to over 400 service-users, helping them to live independently and stay in the comfort of their own homes as long as possible as well as managing four Extra Care housing schemes.
Homecarers are passionate about helping those who need care and support to live better lives. We want to make a real difference to our service-users and their families, treating every care experience as though we were looking after one of our own family and ensuring that we provide a high level of ‘continuity of care’ to our service users with the same teams, where possible, visiting service-users on a regular basis.
DE&I
Homecarers are committed to the principles of equality and diversity in all services and employment practices. The Company recruits, trains and develops employees based on their ability and the requirements of their job role. Starcare believes that valuing and managing diversity is about recognising and appreciating individual needs and differences and treating everyone with dignity and respect.
Benefits
- Early pay – early withdrawal payment scheme
- Blue Light Card Discount
- Guaranteed contract based on individual availability.
- Competitive salary
- Enhanced pay rate for evening shifts
- £300 refer a friend scheme- with £100 also being paid to the new staff member after successful completion of probation period.
- An attractive care bonus payment
- Paid Induction programme
- Company uniform and mobile phone
- Access to the Company pool cars
- Enhanced DBS check (T & C’s apply)
- Free counselling support and advice service 24/7
- High Street discounts
- Excellent business mileage 45p (drivers only)
- Opportunities for ongoing development and career progression
- Personal pension scheme