Band 5 Patient Pathway Supervisor - Secondment
| Posting date: | 19 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34,521 - £41,956 per annum inclusive |
| Hours: | Full time |
| Closing date: | 19 October 2024 |
| Location: | Romford, RM7 0AG |
| Company: | Barking Havering and Redbridge University Hospitals NHS Trust |
| Job type: | Permanent |
| Job reference: | 6657697/162-6267-SW-B |
Summary
A Vacancy at Barking Havering and Redbridge Univ Hospitals NHS Trust.
The Neurosciences Department is looking for a driven and energetic individual to help support the day to day running of the Neurosurgery administrative team and patient journey pathways. You will support the Patient Pathway Manager to ensure good patient experience and making evidence-based changes to pathways.
Communication skills are essential as well as the ability to work well under pressure. This is a rewarding but extremely dynamic and busy role.
Successful applicants must have the following: knowledge of NHS hospital pathways and the ability to manage their own workload and have the confidence to lead a team.
The Patient Pathway Supervisor’s (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC’s) and Patient Pathway Administrators (PPA’s) within their teams, ensuring high quality patient experience and assisting service development to maintain this.
To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-Ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager.
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188.
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
This advert closes on Sunday 29 Sep 2024
The Neurosciences Department is looking for a driven and energetic individual to help support the day to day running of the Neurosurgery administrative team and patient journey pathways. You will support the Patient Pathway Manager to ensure good patient experience and making evidence-based changes to pathways.
Communication skills are essential as well as the ability to work well under pressure. This is a rewarding but extremely dynamic and busy role.
Successful applicants must have the following: knowledge of NHS hospital pathways and the ability to manage their own workload and have the confidence to lead a team.
The Patient Pathway Supervisor’s (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC’s) and Patient Pathway Administrators (PPA’s) within their teams, ensuring high quality patient experience and assisting service development to maintain this.
To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-Ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager.
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188.
Further details regarding the post may be obtained by contacting the manager as per the contact details above.
This advert closes on Sunday 29 Sep 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.