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Patient Access Coordinator - Dental | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 13 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,948 - £29,468 Per Annum pro rata |
| Hours: | Part time |
| Closing date: | 13 October 2024 |
| Location: | London, SE1 9RT |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6625402/196-AC557 |
Summary
An exciting opportunity has arisen for four full-time Band 3 Patient Access Coordinator (3 permanent and a 12 month fixed term) and 1 permanent part time evening Patient Access Coordinator with the Dental Departments within Guy's Hospital.
This is a great opportunity to get started within the NHS or hone your skills within a dynamic directorate with plenty of opportunities to progress further.
Please Note: Vacancy may close early due to high numbers of applications
We are searching for a committed, motivated person with strong organisational abilities and meticulous attention to detail. The chosen candidate will be able to have a friendly face when dealing with patients, staff and clinicians, prioritise your workload based upon the needs of the service, work well with others, communicate with a multitude of different individuals across several mediums and meet targets and adjust to changing workloads based upon service needs.
It is preferred to have experience working with the NHS but not a necessity, and the position provides excellent training, career possibilities, and support.
The Guy’s Dental Hospital is the largest dental hospital in the UK. It forms part
of the ‘King’s College London Dental Institute at Guy’s, King’s College and St
Thomas’ Hospitals’ the largest Dental Institute in Europe. The 2017 QS
rankings rated the overall Dental Institute 1st in the UK, 1st in Europe and 4th
in the world. We seek to strengthen our position as an outstanding Academic
Health Sciences Centre (AHSC) delivering clinical care, research, teaching
and training. Further details of the Dental Institute may be found on its
website: www.kcl.ac.uk/dentistry.
In making new appointments the Dental Hospital seeks to attract and appoint
exceptional academic clinicians, capable of delivering not only excellent
clinical care but also who want to be involved in teaching at undergraduate
and/or postgraduate level and in research, capable of making important, new
contributions, maintaining the Dental Institute’s considerable momentum at
the cutting edge of oral health sciences. The Dental Hospital is forwardlooking and dynamic with many state of the art facilities in which to undertake
clinical care and pursue research. The immediate goal is to maintain our
position as one of the world’s leading centres for dental healthcare, education
and research.
• Act as the first point of call for all patient access queries to the Trust which may include reception and back office work based upon service needs.
• On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
• Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
• Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
• Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
• Ensure that departmental standards are met for patients receiving
notification or acknowledgement of their visit.
• Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
• Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment such as interpreting support).
This advert closes on Monday 23 Sep 2024