Patient Access Co-ordinator | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 27 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,039 - £31,088 per annum inc HCA |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | London, SE1 9RT |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7299997/196-AC901 |
Summary
The Urology department at Guy's Hospital are looking to recruit 2x Outpatient Patient Access Co-ordinator and 2x Admissions Patient Access Co-ordinator.
The Patient Access Co-ordinator will be responsible for sitting reception, booking patient appointments/surgeries and answering phone calls within a call centre. The post-holder will be expected to work well within a fast-paced, multidisciplinary team.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.
The duties and responsibilities listed below are representative of the Patient Access Co-ordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
• Operational
• Communication
• Data collection and analysis
• Other:• Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.
• Actively participate in department development as appropriate and participate in departmental meetings
• Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.
• Undertake any training as required to complete the tasks associated with the job role.
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
• Be Caring - We put patients first
• Be Ambitious - We innovate and strive for excellence
• Be Inclusive - We respect each other and work collaboratively
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and Intranet.
• Covering Reception Areas
• Answering Patient Queries
• Answering Telephone calls
• Booking Patient Appointments/Surgeries
• Managing inboxes
• Supporting the clinical/nursing team to ensure the smooth running of clinics
• Working with the management team to escalate any issues
This advert closes on Tuesday 8 Jul 2025