CCIM Case Manager
| Posting date: | 13 September 2024 |
|---|---|
| Salary: | £40,025 per year |
| Additional salary information: | Leeds £40,025 - London £44,043 |
| Hours: | Full time |
| Closing date: | 27 September 2024 |
| Location: | Leeds |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 368779/1 |
Summary
If you like being at the heart of things, working on some of the most important issues effecting people across the UK, then working in the National Supply Disruption Response (NSDR) is the right place for you. Our team acts as a single point of contact when a provider, supplier or research body has exhausted all other options available to them to maintain supply of medical products. We are a UK-wide service working closely with the NHS and national governments of Scotland, Wales, Northern Ireland and the Crown Dependencies.
The CCIM Case Manager role sits within the NSDR’s Complex Case Investigation and Management (CCIM) team, which is a customer-facing operational team. The team manages a 0800 national supply incident helpline and responds to notifications of medical product shortages from product suppliers, NHS Trusts, social care providers and other health and care partners from across the UK. Working with other UK delivery partners, the team actively logs, investigates, and resolves supply disruptions, including arranging emergency freight solutions via the NSDR’s Freight Desk.
CCIM Case Manager will be responsible for leading the investigation and resolution of complex supply cases. This role will involve working with clinical experts, supply chain experts and other stakeholders to manage a case investigation team to identify and deliver supply solutions. The role holder should have the ability to deal with multiple day to day customer and case management responsibilities whilst maintaining quality standards.