Administrator - Market Rent
| Posting date: | 11 September 2024 |
|---|---|
| Salary: | £12.43 to £12.43 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 10 October 2024 |
| Location: | THATCHAM, RG19 6AD |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | SGN 5254701 |
Summary
What's involved with this role:
Title: Temporary Administrator - Market Rent
Job Ref: SGN 5254701
Pay Rate: £12.43 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 3 months
City: THATCHAM
The first few weeks training will be in the office, then able to offer hybrid working 3 days a home/ 2 days in the office.
Deliver an efficient and exceptional customer service to both internal and external customers. Provide a comprehensive ‘first point’ of customer contact service for market rent customers by dealing with inbound and outbound communication. Provide excellent day-to-day operational administration duties that support colleagues within the team to deliver key market rent services.
Key Responsibilities:
Answering the phones, making appointments, answering emails, using customer systems, reporting repairs, general admin
Provide a first point of contact within the market rent team for customer enquiries by both email and telephone ensuring that responses are actioned and recorded promptly and accurately.
Provide a proactive administrative support service meeting standards and targets to ensure the delivery of the best possible level of satisfaction for both internal and external customers.
Create and maintain accurate and up to date electronic and paper general files including key customer information, deposits and credit referring documentation in a consistent manner minimising duplication
Diary management for the market rent team ensuring appointments are organised efficiently to make best use of available time and resources.
Ensure the market rent team have necessary resources to operate efficiently and the office environment in which they work is presented in a professional manner, filing paperwork promptly to ensure a tidy working environment is maintained.
Work with moderate supervision/guidance whilst being accountable for Individual results, accuracy and the impact these may have on the market rent team
Ensure all complaints are dealt with promptly, in line with policy and procedure, and any identified improvement points are fed back to market rent manager.
Maintain confidentiality at all times in relation to business sensitive and Personal information acquired through work.
Experience:
Potential experience: Admin, call centre, housing property management (although not crucial)
Experience of a customer focused environment
Skills & Abilities:
Excellent administrative skills
Outstanding Customer Service skills
Ability to use different IT systems
Ability to work independently
Customer Focused
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: SGN 5254701
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.