Customer Support Advisor/Admin x2
| Posting date: | 24 August 2024 |
|---|---|
| Salary: | £12.93 to £12.93 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 22 September 2024 |
| Location: | THATCHAM, Berkshire, RG19 6AD |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | SGN 5253810 |
Summary
What's involved with this role:
Title: Temporary Customer Support Advisor/Admin x2
Job Ref: SGN 5253810
Pay Rate: £12.93 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 3 months
City: THATCHAM, Berkshire
Hybrid working
A Customer Support Advisor is required to provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels offered.
Key Responsibilities:
Take responsibility to deliver the right outcome for customers in a safe and timely way.
Deliver transactional administration support resolution to prevent handoff of customer queries elsewhere in the business in line with targets and service levels.
Offer multi-skilled administrative responses to customer queries across Housing, Garages and Mutual Exchanges, Repairs, Home Ownership that come through the CSMC. (e.g 2 Sovereign Housing Association Limited is charitable permissions, application processing, boundary enquiries, tenancy/lease information etc) in line with policies and procedures.
Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner. Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress.
Respond to all written points of contact in adherence to the quality and literacy standards and guidelines.
Create and maintain accurate records and files, performance reports, legal documents, invoices, spreadsheets, and databases in line with our processes. Ensure compliance is upheld in line with GDPR rules. Update records promptly to ensure accuracy. Archive documents in compliance with Sovereign requirements and procedures.
Experience:
Customer Service experience.
Experience of working within a very busy environment.
Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations.
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Skills:
Strong communication skills.
Ability to work with internal and external stakeholders.
Ability to problem solve to effectively manage all customer contacts within your team with a can-do approach displaying excellent customer care.
Adept at dealing with both inbound and outbound calls in line with call routing and call blending strategies.
Confident, assertive and professional in all interactions.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: SGN 5253810
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.