Neighbourhood Housing Officer
| Posting date: | 10 September 2024 |
|---|---|
| Salary: | £22.13 to £28.94 per hour |
| Additional salary information: | £22.13 an hour PAYE (equivalent to £28.94 umbrella) |
| Hours: | Full time |
| Closing date: | 20 September 2024 |
| Location: | Tower Hill, Central London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1349465 |
Summary
Neway is looking for a Neighbourhood Housing Officer to join our client based with Tower Hamlets Council.
This role is starting asap, working 36 hours a week in an on-going contract.
We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer.
You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services and will be expected to:
• Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
• Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
• To ensure the speedy lettings of property in line with Tower Hamlets Homes’ and national BVPI targets.
• Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
• To undertake sensitively and effectively all aspects of tenancy management.
• To case manage residents with additional needs.
• To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
• Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.
• Have sound judgement and the ability to prioritise effectively.
• Meet various performance targets.
• Have experience in using Northgate (SX3) and Contact manager IT systems.
This role is starting asap, working 36 hours a week in an on-going contract.
We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer.
You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services and will be expected to:
• Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
• Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
• To ensure the speedy lettings of property in line with Tower Hamlets Homes’ and national BVPI targets.
• Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
• To undertake sensitively and effectively all aspects of tenancy management.
• To case manage residents with additional needs.
• To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
• Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.
• Have sound judgement and the ability to prioritise effectively.
• Meet various performance targets.
• Have experience in using Northgate (SX3) and Contact manager IT systems.