Housing Officer / Neighbourhood Manager (Outer London)
| Posting date: | 05 September 2024 |
|---|---|
| Salary: | £44,548 to £44,548 per year |
| Hours: | Full time |
| Closing date: | 22 September 2024 |
| Location: | nw1 1bs |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Origin Housing |
| Job type: | Permanent |
| Job reference: |
Summary
A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Housing Officer/Neighbourhood Manager
You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin’s residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience.
What you’ll do
This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.
At a glance you will:
Manage and resolve any tenancy and estate management issues
Act as a central point of contact for all resident queries
Managing all resident schemes
Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes
Completing Fire Risk Actions assigned to the Neighbourhood Manager
Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them.
Managing new developments handovers
What you’ll need
Previous experience in a Neighbourhood, Housing or Property Management Setting
Previous Housing Sector Experience
Experience of setting up and maintaining successful partnerships
To be a confident communicator across all channels but, specifically, you’ll need experience of producing written correspondence for a variety of audiences.
You need a full driving licence and own your own vehicle
Our Values
Our core values are at the heart of how we work
Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline for role of Housing Officer/Neighbourhood Manager detailed above.
Closing date for applications: 22 September 2024
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.
The role – Housing Officer/Neighbourhood Manager
You will manage estates and neighbourhoods in the Brent, Barnet, Harrow, Watford and Stevenage areas. You will be responsible for delivering a proactive, high-quality customer focused and efficient neighbourhood property management service to Origin’s residents. You will manage all general needs properties and schemes, resolving issues at the point of first contact, ensuring a value for money service to our customers. You will work collaboratively with other teams and organisations to provide an exceptional customer experience.
What you’ll do
This is a rewarding and exciting position – responsible for building relationships and trust both internally within your Origin team and externally with the community you serve.
At a glance you will:
Manage and resolve any tenancy and estate management issues
Act as a central point of contact for all resident queries
Managing all resident schemes
Liaise with all departments to make sure you and your residents are up to date and help implement any procedures or changes
Completing Fire Risk Actions assigned to the Neighbourhood Manager
Monitor and manage ASB cases and working in strong partnership with our external partners to resolve them.
Managing new developments handovers
What you’ll need
Previous experience in a Neighbourhood, Housing or Property Management Setting
Previous Housing Sector Experience
Experience of setting up and maintaining successful partnerships
To be a confident communicator across all channels but, specifically, you’ll need experience of producing written correspondence for a variety of audiences.
You need a full driving licence and own your own vehicle
Our Values
Our core values are at the heart of how we work
Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.
Our benefits to you
Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.
Tell us your story
We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the outline for role of Housing Officer/Neighbourhood Manager detailed above.
Closing date for applications: 22 September 2024
Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.