Service Manager / Practice Manager - Bromleag Care Practice
| Posting date: | 10 September 2024 |
|---|---|
| Salary: | £40,000 to £50,000 per year |
| Additional salary information: | £40000 - £50000 a year |
| Hours: | Full time |
| Closing date: | 24 September 2024 |
| Location: | Beckenham, BR3 1DU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0166-24-0035 |
Summary
Duties and Responsibilities To ensure delivery of high-quality care to patients. To provide management of the practice in terms of: - Leadership of the practice team. - Strategic management of the delivery of the APMS Contract. Overseeing communication with patients and stakeholders. Maximising the practices income from the APMS Contract, monitoring performance against planned outcomes and taking appropriate action to correct deviations. This will include ensuring all claims are submitted in good time and payment received. Planning and management of QOF including, delegation of areas of responsibility/duties to staff and doctor teams, monitoring progress and monthly reporting to CEO and Directors, ensuring plans are carried out and corrective action taken to maximise achievement. Ensuring that the practices allocation of NHS resources is fair and equitable. Managing the service to ensure effective processes and procedures are in place to collate, monitor and track performance. This will require working autonomously to understand and meet operational targets, budget control and relevant HR management. Problem solve day to day management issues, organising and reallocating work where situations change due to variations to the workload and staffing availability. Use initiative to resolve day-to-day operational issues within the services provided by BGPA escalating to the Head of Practice & PCN Support when deemed necessary. Management of the service clinical staff teams annual and study leave requests. Undertake and coordinate service-related projects as and when required. This may include the expansion/ dissolving / development of a service. Provide cover and support to other managers when required for any form of absence and to manage any urgent service requirements, escalating where necessary. Follow correct process to ensure all requests for clinic cancellations are made in a timely fashion and where possible ensure sufficient cover provision reducing the impact of service delivery; raising any concerns with the Head of Practice and PCN Support regarding capacity management. Ensure that rotas are managed and filled accordingly and that relevant cover is in place as required. Participate and support with service audits as directed by the clinical leads. Have full understanding of EMIS and associated systems. Monitoring expenditure and identifying significant deviations from plan. Ensuring the service is resilient by monitoring overall appointment availability. Planning well ahead for absences such as annual leave and time of well-known pressures, such as winter. Regularly reviewing access arrangements, for example demand surveys, access audits and recommending changes. Ensuring adequate levels of all types of staffing. Monitoring and developing patient services. Ensuring service development and delivery is in accordance with contractual and local/national guidelines including commissioning. Monitoring and maintaining registration policies, monitoring patient turnover and list size. Ensuring all policies and procedures relating to the service are regularly reviewed and maintained. Ensuring the service continues to meet CQC standards. Financial Management Support the Head of Practice & PCN Support to manage and monitor service performance to ensure the department meets its financial and operating targets. Monitor performance of administrative support to ensure the service meets its financial and operating targets. Manage the delegated budget for primary care based services ensuring expenditure is within agreed limits, this includes signatory responsibility for requisition and authorising signature for ordering, to the value set out in BGPAs Standing Financial Instruction. Human Resource Management Provide line management and supervision to the service team. Manage annual leave, sickness, disciplinary and performance issues in line with BGPA polices to ensure the effective delivery of services. Ensure all staff comply with relevant BGPA policies. Lead in the recruitment and induction of service staff in line with BGPA policies and procedures. Anticipate staff shortages and problem areas and take action to mitigate or minimise the impact of these on service delivery. Support the Head of Practice and PCN Support to ensure all staff adhere to the appropriate legislation when dealing with patient material and that suitable filing & booking systems are effectively managed. Support the monitoring of compliance with internal and external governance and best practice requirements set out by the HR department. Lead, participate in and coordinate the competency-based assessments and training of junior staff within the team. To ensure areas of concern in the clinical and operational performance of staff within the team are identified and reported to the Head of Practice & PCN Support. To participate in performance management of members of the team as needed. Identify, develop and provide training relating to policies to staff. Direct and lead the team ensuring a high standard of professionalism and the promotion of innovation in the delivery of patient care. Be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. Personal/Professional Development Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Participate in any training programme implemented by the management team Effectively manage own time, workload and resources Assess own performance and development and take accountability for own actions, either directly or under supervision. Communication Demonstrate interpersonal skills when dealing with all levels of staff across BGPA using persuasion, tact and reassurance where necessary. Deal with all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently. Handle confidential patient material in a sensitive and discrete fashion in compliance with BGPA policy and procedure. Be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. Liaise with other departments and members of the BGPA and other organisations to ensure the smooth running of the office and to assist with the functioning of the team. The post holder is required to follow BGPA policies and procedures which are regularly updated and available via GP Team Net.