IT Support Technician
| Posting date: | 02 September 2024 |
|---|---|
| Salary: | £25,000 to £32,000 per year |
| Hours: | Full time |
| Closing date: | 02 October 2024 |
| Location: | Bournemouth, South West, BH1 1BA |
| Company: | Mploy Staffing Solutions |
| Job type: | Permanent |
| Job reference: | 54155459 |
Summary
IT Support Technician
Location: Bournemouth
Salary: up to £32,000 per annum
Hours: 8:30am – 5:30pm, Monday – Friday
Our client based in Bournemouth has an immediate requirement for an experienced IT Support Technician to join their well-established and busy team. The company are a local Managed Service Provider (MSP), who provide an exceptionally high level of customer service and support to a diverse customer base across the globe.
We’re looking for an IT support technician who ideally has experience working for an outsourced IT provider. Our client provides day to day IT support to businesses and organisations of all shapes and sizes and with a wide range of IT environments. Primary technology focus is Microsoft 365 - but you will also be involved with supporting and implementing many other technologies such as Active Directory, Windows Server, Hyper-V, Networking, Firewalls, Managed Wi-Fi, VoIP, Windows 11, Apple OS and more. The role is customer facing, both over the phone and in person.
You will be primarily office based in Bournemouth with site visits to clients when required. You may spend some days purely on helpdesk duties, other days with a mixture of helpdesk and site visits to install PCs/laptops, wireless hardware, VoIP hardware, assist with Microsoft 365 migrations or on-site investigation into reported issues. Managing your ticket queue, ownership of problems, and escalation of tickets are important on a day to-day basis.
The ideal candidate must be self-motivated and an experienced support engineer, who has the right mindset to want to continue to learn and advance technical knowledge. You should be able to work on your own (sometimes under pressure for time or technical issues) but also as an important part of a small, friendly, team of engineers.
Requirements:
- Previous IT support experience dealing with multiple clients and/or sites; preferably in a similar MSP environment
- Excellent customer service skills and experience
- Excellent understanding and support experience of Microsoft 365, Windows Server 2016 -2022, Active Directory, Windows 10/11, IP Networking, Firewalls, Broadband Services
- Full driving license and own vehicle
Preferable Requirements:
- Experience of hardware from HP, Dell, Draytek, SonicWall and Ubiquiti amongst others
- Experience with VoIP technology
- Microsoft Azure experience would be advantageous
For more information, please contact Shannon on 07761344319 or send an updated cv to shannon@mploystaff.com
Location: Bournemouth
Salary: up to £32,000 per annum
Hours: 8:30am – 5:30pm, Monday – Friday
Our client based in Bournemouth has an immediate requirement for an experienced IT Support Technician to join their well-established and busy team. The company are a local Managed Service Provider (MSP), who provide an exceptionally high level of customer service and support to a diverse customer base across the globe.
We’re looking for an IT support technician who ideally has experience working for an outsourced IT provider. Our client provides day to day IT support to businesses and organisations of all shapes and sizes and with a wide range of IT environments. Primary technology focus is Microsoft 365 - but you will also be involved with supporting and implementing many other technologies such as Active Directory, Windows Server, Hyper-V, Networking, Firewalls, Managed Wi-Fi, VoIP, Windows 11, Apple OS and more. The role is customer facing, both over the phone and in person.
You will be primarily office based in Bournemouth with site visits to clients when required. You may spend some days purely on helpdesk duties, other days with a mixture of helpdesk and site visits to install PCs/laptops, wireless hardware, VoIP hardware, assist with Microsoft 365 migrations or on-site investigation into reported issues. Managing your ticket queue, ownership of problems, and escalation of tickets are important on a day to-day basis.
The ideal candidate must be self-motivated and an experienced support engineer, who has the right mindset to want to continue to learn and advance technical knowledge. You should be able to work on your own (sometimes under pressure for time or technical issues) but also as an important part of a small, friendly, team of engineers.
Requirements:
- Previous IT support experience dealing with multiple clients and/or sites; preferably in a similar MSP environment
- Excellent customer service skills and experience
- Excellent understanding and support experience of Microsoft 365, Windows Server 2016 -2022, Active Directory, Windows 10/11, IP Networking, Firewalls, Broadband Services
- Full driving license and own vehicle
Preferable Requirements:
- Experience of hardware from HP, Dell, Draytek, SonicWall and Ubiquiti amongst others
- Experience with VoIP technology
- Microsoft Azure experience would be advantageous
For more information, please contact Shannon on 07761344319 or send an updated cv to shannon@mploystaff.com