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Acas Adviser
| Posting date: | 03 September 2024 |
|---|---|
| Salary: | £27,000 per year |
| Hours: | Full time |
| Closing date: | 22 September 2024 |
| Location: | Manchester, Newcastle Upon Tyne, Glasgow, Nottingham |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | ACAS |
| Job type: | Permanent |
| Job reference: | 367832 |
Summary
Are you interested in learning about Employment Law?
Do you enjoy helping people?
Are you interested in working with a diverse range of customers?
Do you want to make a difference to working lives in Great Britain?
If so, the Acas Adviser Role could be perfect for you.
The Acas Helpline is a fast-paced telephone-based advice service and often a customer’s first experience of Acas. People generally contact Acas when they have encountered a problem at work and need advice and guidance on what options are available to help resolve the problem. Our customers can range from HR professionals with a lot of experience, to employers needing professional advice, through to extremely vulnerable workers at risk of exploitation.
A 10-week comprehensive training programme will be provided therefore no prior Employment Law experience is required.
The Adviser Role:
Delivers impartial employment law advice to required standards across relevant channels, tailoring it to individual needs
Deciphers complex information asks relevant questions to establish the root cause of an issue to ensure appropriate advice is provided
Identifies appropriate options and communicates clearly next step guidance, tailoring it to individual customer needs
Referring on to other Acas areas or other government services
Promotes Early Dispute Resolution utilising appropriate online guidance
Manages conflict understanding the customer needs and circumstances
Accountabilities include:
The effective and efficient delivery of impartial employment law advice through appropriate channels to agreed call quality standards
Acting independently, impartially, confidentially and with sensitivity always, and in accordance with Acas policies and principles
Maintaining and developing own knowledge and skills through Continuous Professional Development (CPD)to ensure high-quality advice and service is provided to customers
Effectively engage in coaching, and other activities to maintain and enhance performance in the role
Collaborate effectively with colleagues to share knowledge and expertise
Promoting the benefits of early dispute resolution, influencing callers appropriately
Identifying appropriate referrals, both to other Acas services and to external organisations such as the enforcement agencies
Follow schedule requirements through the principles of “right place, right time” to contribute to the effective delivery of a point of demand telephone service
Promote customer participation in the Customer Survey to contribute to Acas’s organisational understanding of our customers
Collate accurate data regarding the nature of customer calls
You will find a candidate application pack attached to the job advert and we will be holding a virtual candidate information session on 18th September at 1.00pm– please access the link via the Civil Service job advert.
We advise reviewing the candidate pack and attending the information session before submitting your application.
Do you enjoy helping people?
Are you interested in working with a diverse range of customers?
Do you want to make a difference to working lives in Great Britain?
If so, the Acas Adviser Role could be perfect for you.
The Acas Helpline is a fast-paced telephone-based advice service and often a customer’s first experience of Acas. People generally contact Acas when they have encountered a problem at work and need advice and guidance on what options are available to help resolve the problem. Our customers can range from HR professionals with a lot of experience, to employers needing professional advice, through to extremely vulnerable workers at risk of exploitation.
A 10-week comprehensive training programme will be provided therefore no prior Employment Law experience is required.
The Adviser Role:
Delivers impartial employment law advice to required standards across relevant channels, tailoring it to individual needs
Deciphers complex information asks relevant questions to establish the root cause of an issue to ensure appropriate advice is provided
Identifies appropriate options and communicates clearly next step guidance, tailoring it to individual customer needs
Referring on to other Acas areas or other government services
Promotes Early Dispute Resolution utilising appropriate online guidance
Manages conflict understanding the customer needs and circumstances
Accountabilities include:
The effective and efficient delivery of impartial employment law advice through appropriate channels to agreed call quality standards
Acting independently, impartially, confidentially and with sensitivity always, and in accordance with Acas policies and principles
Maintaining and developing own knowledge and skills through Continuous Professional Development (CPD)to ensure high-quality advice and service is provided to customers
Effectively engage in coaching, and other activities to maintain and enhance performance in the role
Collaborate effectively with colleagues to share knowledge and expertise
Promoting the benefits of early dispute resolution, influencing callers appropriately
Identifying appropriate referrals, both to other Acas services and to external organisations such as the enforcement agencies
Follow schedule requirements through the principles of “right place, right time” to contribute to the effective delivery of a point of demand telephone service
Promote customer participation in the Customer Survey to contribute to Acas’s organisational understanding of our customers
Collate accurate data regarding the nature of customer calls
You will find a candidate application pack attached to the job advert and we will be holding a virtual candidate information session on 18th September at 1.00pm– please access the link via the Civil Service job advert.
We advise reviewing the candidate pack and attending the information session before submitting your application.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.