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Pension Technician/ Admin

Job details
Posting date:	03 September 2024
Salary:	£15.54 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	02 October 2024
Location:	KIDLINGTON, OX5 2NX
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Thames Valley BL TCL 363947

Summary

What's involved with this role:

Temporary Pension Technician/ Admin

Job Ref: Thames Valley BL TCL 363947

Pay Rate: £15.54 per hour PAYE

Hours per week: 37 Monday - Friday, normal working hours

Role Length: This opening assignment is for 6-7 months

City: KIDLINGTON

NPPV Level 2 Vetting

Office based

NB: Police Vacancy - only for candidates with a minimum of 5 years continuous UK address history. Please note that this vacancy is subject to a strict security vetting procedure.

Create and maintain the pension records of Police Officers and Police Staff, administer pension schemes, ensure Police Officers lump sum are paid accurately and on time, provide correct and consistent advice/guidance and contribute to the proper functioning of the pension/payroll department.

Key Responsibilities:

Process all documents and information in relation to pensions (lump sums, refunds and advances, etc.) ensuring that they comply with relevant Conditions of Service, Force Policies and statutory legislation to ensure Police Officers/Police Staff are paid accurately and on time. Responsible for electronic filing of all documents ensuring compliance with data retention regulations. Process Pension Opt in/out including keying into payroll and forwarding information to Pension administrators.
Answer Police Officers/Police Staff/Pension Administrators & Pensioners’ queries on pension related issues. Give guidance to Area/HQ Department staff about incorrectly completed Police Officers/Police Staff pension forms. Provide advice, guidance & data to Police Officers/Police Staff/Pensioners, internal departments & external organisations. Liaise with other departments /external organisations & where necessary be persistent in order to provide best possible service.
Responsible for commencing, amending and ceasing the records of police officers and staff including the preparation for payment of pension lump sum commutation payments and pension refunds as notified by the Police pension administrators.
Manage query inboxes, deal with pension related queries. Responsible for electronic filing of all documents to ensure compliance with data retention legislation, supporting and assisting with Ad-hoc project work.
Provide support to the Pension Consultant, ensuring strict deadlines are met and responsibilities of the department to make all payments accurately and on time are met. Deputising / answering queries commensurate with their level of knowledge on behalf of the Pension Consultant when absent.
Authorise and check leaver notifications and forward to the Pension administrators to enable the calculation of benefits.
Prepare leaver notifications and quotes to aid the Payroll Technicians in time of absence. Understand the implications of incorrect information being provided.
Provide guidance to workplace pension scheme specific enquiries from members, internal departments, and external organisations. Liaise with other departments and external organisations and where necessary be persistent in order to provide the best possible service, ensuring pension benefits are reported and accrued accurately.
Liaise with the pension providers and ensure timely and accurate member records in their systems and ensure that changes are communicated timely and consistently to ensure accurate records and compliance with legislation.
Responsible for extracting any specially requested management reports from Payroll via the report writer tool. Run reports in report writer and run queries in access to provide data to the pension administrators.

Qualifications:

Good standard of education with a minimum of 4 GCSEs grades A-C/9-4 or equivalent including Numeracy and Literacy.
Willingness to study CIPP Certificate in Pension Admin or equivalent or proven experience.

Knowledge:

Knowledge of Pension/Payroll would be beneficial but not essential

Experience:

Experience of working in a large organisation and knowledge of the public sector would be an advantage

Skills & Abilities:

Good communication skills
Ability to work under pressure meeting strict deadlines with minimal supervision. Proven sound judgement, decision-making and problem solving skills. Ability to work on own initiative
Good level of computer literacy: especially MS office applications (including V-Look ups and formulae) and databases. Proven ability to produce accurate & reliable data
Ability to communicate clearly and professionally with individuals of different levels.
Excellent team player standing for team goals. Proven ability to communicate effectively and build positive working relationships with staff at all levels of the organisation.
Ability to handle challenging customers particularly those with a complaint about pensions.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
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Job Ref: Thames Valley BL TCL 363947

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.