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Customer Access Officer
| Posting date: | 30 August 2024 |
|---|---|
| Salary: | £26,512 per year |
| Hours: | Full time |
| Closing date: | 15 September 2024 |
| Location: | Merseyside, North West England |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Plus Dane Housing |
| Job type: | Permanent |
| Job reference: |
Summary
Contract Type: Permanent Contracted Hours: 35
Who we are
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!
We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
What we’re looking for from you to join our team
Are you someone who enjoys a challenge and can work to a high standard?
We’re looking for people with passion and curiosity. A resilient self-starter, you’ll work flexibly and responsively. You will be based in either our Congleton or Liverpool office, depending on your location, working from our modern and stylish office at least one day each week with the opportunity to work from home on other days.
You’ll be a people person, have great empathy and can supply fantastic customer service through problem solving and innovation in an exciting, fast paced environment.
You’ll be a great communicator and develop relationships across the whole organisation.
You’ll be joining a vibrant, dynamic working culture and be a part of a unique network of like-minded colleagues. A typical day will involve supporting customer enquiries by telephone calls, emails and webchats along with liaising with other teams to log repairs, resolve rent and tenancy enquiries. When you’re in the office you will be supporting our customers face to face too.
We are looking for applications for full time roles, being fully flexible to work a 7-hour day between 8.30am and 5.30pm (Monday – Friday) and for part time roles of 25 hours, also fully flexible between 8.30am and 5.30pm (Monday – Friday).
You will need to be able for an assessment day on 30 October at our office on Albert Dock, to meet the team and learn more about the role. If successful, you’ll then be invited for an individual interview either in person or on Teams.
What you’ll get in return
You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme, generous shopping discounts and a competitive pension scheme.
From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.
We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.
If this sounds like the place for you APPLY!
For information on how we use your personal data please follow the link at the foot of this page.
Who we are
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.
Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!
We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.
What we’re looking for from you to join our team
Are you someone who enjoys a challenge and can work to a high standard?
We’re looking for people with passion and curiosity. A resilient self-starter, you’ll work flexibly and responsively. You will be based in either our Congleton or Liverpool office, depending on your location, working from our modern and stylish office at least one day each week with the opportunity to work from home on other days.
You’ll be a people person, have great empathy and can supply fantastic customer service through problem solving and innovation in an exciting, fast paced environment.
You’ll be a great communicator and develop relationships across the whole organisation.
You’ll be joining a vibrant, dynamic working culture and be a part of a unique network of like-minded colleagues. A typical day will involve supporting customer enquiries by telephone calls, emails and webchats along with liaising with other teams to log repairs, resolve rent and tenancy enquiries. When you’re in the office you will be supporting our customers face to face too.
We are looking for applications for full time roles, being fully flexible to work a 7-hour day between 8.30am and 5.30pm (Monday – Friday) and for part time roles of 25 hours, also fully flexible between 8.30am and 5.30pm (Monday – Friday).
You will need to be able for an assessment day on 30 October at our office on Albert Dock, to meet the team and learn more about the role. If successful, you’ll then be invited for an individual interview either in person or on Teams.
What you’ll get in return
You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme, generous shopping discounts and a competitive pension scheme.
From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year. This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.
We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.
If this sounds like the place for you APPLY!
For information on how we use your personal data please follow the link at the foot of this page.