Trilingual Customer Service Executive
| Posting date: | 27 August 2024 |
|---|---|
| Salary: | £26,500 per year |
| Hours: | Full time |
| Closing date: | 26 September 2024 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Thorn Baker Recruitment |
| Job type: | Permanent |
| Job reference: | DR - CSE - UK Rem-11216 |
Summary
Native/fluent French & Dutch, high level of English
We are recruiting for a Customer Service Executive to join our highly successful Optical client in the UK. Are you looking for a permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
This Role is fully remote within the UK and must have the following language skills: Native/fluent French & Dutch, high level of English
About the Client:
Our client has developed a reputation for high-quality lens and frames. Their customer relationships span many years which is a testament to their quality and service. The Customer Service Team strive to deliver customer satisfaction and to provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation, their network now has of over 7,200 stores, 39,000 employees.
Job Role:
To deliver excellent customer service whilst balancing customer demands. Some travel to sites may be required for training purposes.
Pay and Benefits:
• Hours: Monday to Friday
• Company Pension up to 5% matching
• Life insurance - 3.5 times your salary
• Work within a small team (8-9 people)
• Share Save Scheme
• Quarterly bonus
• 33 days holiday allowance (inc bank holidays)
Responsibilities?
• To deliver customer call backs within agreed-upon timelines
• Log all incoming and outgoing calls for accurate record-keeping
• Prioritize and expedite urgent customer orders to ensure swift processing and delivery
• Accurate and precise entry and processing of orders, point-of-sale (POS) transactions, and credits on the same day they are received
• Monitor and promptly address emails on a same-day basis to ensure timely and efficient responses to customer inquiries and requests
• Take accountability for generating high-quality Salesforce cases and contacts, ensuring accuracy and thoroughness in our data entries to enhance customer support and service
• Collaborate seamlessly across functions and different locations, actively seeking information and maintaining updated communication channels to ensure a well-informed and cohesive business operation
• When necessary, escalate issues to the Team Manager and Business Development Managers, ensuring that relevant concerns are brought to the attention of the appropriate stakeholders for timely and effective resolution
• Key Performance Indicators (KPIs) are set to ensure that we deliver services to agreed-upon levels
Must have Qualifications/Experience:
• Native/fluent French & Dutch, high level of English
• Excellent telephone manner and communications skills
• Strong problem-solving skills and able to use initiative or escalate queries effectively
• A 'can do' attitude
• Able to work under your own supervision whilst being a strong team player
• Excellent PC, data and administration skills
• Demonstrate experience with SAP, AS400 or Annapura
• Proven experience using a CRM system such as Salesforce
• Good working knowledge of Microsoft office
• Educational qualifications including Maths & English
• Background with optical exposure
Next steps:
Apply with your CV or make a phone call & ask for Dan in the Nottingham office if you require any further information. When you’ve successfully completed this step you will receive a date to start with our client, usual turnaround time is a week.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search
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