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Welcome & Service Assistant
| Posting date: | 27 August 2024 |
|---|---|
| Salary: | £11.64 per hour |
| Hours: | Part time |
| Closing date: | 01 September 2024 |
| Location: | Castle Drogo, Drewsteignton, Exeter, EX6 6PB |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC155525 |
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £11.64ph
Contract/duration: 4 months
Hours/working pattern: Varied 15 hours per week.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to The Welcome Manager, you’ll be part of a team of 4 staff plus volunteers working at Castle Drogo and a team member of the Dartmoor portfolio. The Visitor Centre is a vibrant and busy environment in which we welcome well in excess of 100,000 visitors annually to Castle Drogo. Maintaining an excellent level of customer service is paramount to this role. The role will require a flexible approach to working hours, requiring a rota which will reflect busy/quieter periods and the need to cover colleagues' annual leave/sickness. An ability to adapt to a wide variety of visitor needs and situations as well as an enthusiastic approach to team working and the ability to work alone are vital to this position. The position will require basic IT and cash handling skills or a willingness to learn.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Salary: £11.64ph
Contract/duration: 4 months
Hours/working pattern: Varied 15 hours per week.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Reporting to The Welcome Manager, you’ll be part of a team of 4 staff plus volunteers working at Castle Drogo and a team member of the Dartmoor portfolio. The Visitor Centre is a vibrant and busy environment in which we welcome well in excess of 100,000 visitors annually to Castle Drogo. Maintaining an excellent level of customer service is paramount to this role. The role will require a flexible approach to working hours, requiring a rota which will reflect busy/quieter periods and the need to cover colleagues' annual leave/sickness. An ability to adapt to a wide variety of visitor needs and situations as well as an enthusiastic approach to team working and the ability to work alone are vital to this position. The position will require basic IT and cash handling skills or a willingness to learn.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude