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Patient Liaison Officer | Guy's and St Thomas' NHS Foundation Trust
| Posting date: | 26 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,115 p.a inc HCAS |
| Hours: | Full time |
| Closing date: | 25 September 2024 |
| Location: | Westminster Bridge Road, London, SE1 7EH |
| Company: | Guys and St Thomas NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6584397/196-AC530 |
Summary
An exciting opportunity has arisen for an enthusiastic and motivated Patient Liaison Officer within the Patient Transport team at Guy’s and St Thomas’.
The successful candidate will need to have excellent communication skills and team leader skills with the ability to come up with innovative ideas to create a more positive and efficient patient experience.
Please Note: Vacancy may close early due to high numbers of applications
• To significantly reduce the level of complaints within
the Patient Transport Service (PTS) actively working with our ward staff, their patients, patient transport staff and our contractors’ staff to pre-empt lateness and other sources of discord.
• To assist with the recording and resolution of complaints from patients and their representatives in relation to their transport.
• To facilitate excellent customer service within the department.
• To act as team leader for reception desk staff.
• To be the main point of contact between patients and the patient transport service.
Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. We provide the service to the Guys and St Thomas’s sites including Renal and cancer services.
We are a large busy and friendly team with our own in-house transport team. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients. We are part of the ISO9001 standards and with the processes we have in place our yearly external audits have enabled us to achieve positive results.
For detailed job description and main responsibilities, please refer to the attached job description.
This advert closes on Monday 9 Sep 2024