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Technology User Services Manager
| Posting date: | 23 August 2024 |
|---|---|
| Salary: | £53,755.00 to £60,504.00 per year |
| Additional salary information: | £53755.00 - £60504.00 a year |
| Hours: | Full time |
| Closing date: | 02 September 2024 |
| Location: | Newcastle Upon Tyne, NE1 4WH |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | G9076-24-0135 |
Summary
Responsible for developing a portfolio of technical services to enable the most efficient use of time, people, and money for the organisation, including the provision of performant and resilient IT solutions for customers, using own experience and resources, with minimal guidance. Manage the full lifecycle (procurement, installation, management, decommissioning) of software and hardware used to provide the end user computing service; ensuring appropriate refresh plans are in place and implemented in a timely manner. Leading in procurement processes for hardware and software by reviewing functional requirements and ensuring the overall needs of the business are met from an IT perspective. Manage the Service Desk and Technology User Services resolver group functions, to monitor and respond to incidents and requests, ensuring that work is completed within the agreed service levels and that customers are kept informed of progress, and reports are generated to inform performance and escalations. Please see full Job Description and Person Specification