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Front of House - Pantomime Season - Casual Staff
| Posting date: | 22 August 2024 |
|---|---|
| Salary: | £11.44 per hour |
| Additional salary information: | Double-time payments are due for actual hours worked on Sundays and Bank Holidays, as per the UK Theatre / BECTU agreement. |
| Hours: | Part time |
| Closing date: | 21 September 2024 |
| Location: | RM11 1QT |
| Remote working: | On-site only |
| Company: | Queen's Theatre Hornchurch |
| Job type: | Contract |
| Job reference: | PT1 |
Summary
Reporting to: Head of Customer Services & Facilities and the Customer Services & Facilities Manager.
Contract: Temporary Pantomime cover November 2024 - January 2025.
Hours: Casual basis: Daytime, evening, weekends & public holidays. Holiday cover for co-workers will be required.
Notice Period: 2 Weeks
PURPOSE OF THE ROLE:
As a Front of House Assistant, you will often be the first point of contact for the customers in the theatre. You will work in three main areas: Café, Bar, and as an Usher.
Always ensure that the public receive the highest standards of comfort and safety before, during and after a performance.
Queen’s Theatre Front of House staff must always present a welcoming, courteous, helpful, and efficient service to all members of the public.
Be proactive, on behalf of the Theatre, in customer care and Front of House sales.
RESPONSIBILITIES:
- Public Safety
To always anticipate the comfort and safety needs of Queen’s Theatre patrons.
To be familiar with Queen’s Theatre fire and evacuation procedures. Attend all emergency and evacuation drills and training to ensure that emergency procedures are correctly executed.
To be responsive to any other emergency, i.e. an accident or sudden illness, and to react calmly, quickly, and efficiently.
Maintain the Theatre’s high standards in the Bar, Foyer and Auditorium.
To be familiar with the Theatre’s products and facilities, to assist the public with their queries, and to promote current and future shows / events.
To be aware of the needs of patrons with disabilities and to ensure those needs are met accordingly.
To ensure that all current Theatre Covid regulations are adhered to for the health and safety of both patrons and staff.
- Front of House Sales
Must be over 18 years old as per licensing requirements, as selling alcohol is required.
To carry out sales of food and drink in accordance with procedures to ensure the efficient running of Queen’s Theatre Bar and Café-Bar.
To sell ice cream, confectionary, and merchandise to the public.
To ensure the accurate accounting of sales and takings, using the till facilities provided and in keeping with the Theatre’s financial regulations.
In accordance with Environmental Health Regulations, observe a high standard of cleanliness and hygiene in all areas; especially of Bar and Café equipment, glasses etc. General tidiness in the Bar and Café and related public areas. Maintain a high standard of personal appearance, in matters of hygiene, security and tidiness.
Be aware of the need for maximum profit contribution from the Front of House operation and be vigilant in waste management and spoilt drinks, keeping losses to the minimum.
- General
Regularly check the staff rota and ensure any problems that arise are reported immediately.
Wear appropriate clothing and always adhere to Queen’s Theatre dress code on duty and to adhere to the Theatre’s standard of personal presentation.
Complete an accurate weekly timesheet for authorisation by the Head of Customer Services & Facilities.
To undertake training in Health and Safety, First Aid, Fire Marshalling, Food Hygiene, and Sales as required both in-house and away from the theatre.
At the end of the performance, and subject to operational requirements, undertake to clear the auditorium of litter and prepare it for the next performance.
To be aware of the Theatre’s Health and Safety rules affecting the Front of House area.
To carry out any other duties as shall be reasonably required by the Deputy Customer Services & Facilities Manager.
PERSON SPECIFICATION:
- Essential:
Minimum of 18 years old.
Enjoys interacting with a wide range of people
Enthusiastic and polite manner
Flexible and pro-active approach
Enjoys being part of a team
Enthusiastic about Theatre and live events
High standard of personal presentation
Customer care experience
Sales experience
- Desirable:
Enthusiastic about Queen’s Theatre Hornchurch and our shows / events
Experience working in a busy Bar
Catering experience
Stock handling experience
- Qualifications
Current First Aid certificate
Basic Food Hygiene certificate
Application Deadline: Friday, 11 October 2024, 5 p.m.
Interviews: In-person Interview at Queen's Theatre Hornchurch on Wednesday, 16 October 2024
To submit your application: Send completed Application form and Equal Opportunities form to Petert@queens-theatre.co.uk
Forms are available on our website https://www.queens-theatre.co.uk/about-us/qrecruit/
For assistance: Please email: Petert@queens-theatre.co.uk
The timeline dates are not flexible, please ensure you can attend prior to applying.
Contract: Temporary Pantomime cover November 2024 - January 2025.
Hours: Casual basis: Daytime, evening, weekends & public holidays. Holiday cover for co-workers will be required.
Notice Period: 2 Weeks
PURPOSE OF THE ROLE:
As a Front of House Assistant, you will often be the first point of contact for the customers in the theatre. You will work in three main areas: Café, Bar, and as an Usher.
Always ensure that the public receive the highest standards of comfort and safety before, during and after a performance.
Queen’s Theatre Front of House staff must always present a welcoming, courteous, helpful, and efficient service to all members of the public.
Be proactive, on behalf of the Theatre, in customer care and Front of House sales.
RESPONSIBILITIES:
- Public Safety
To always anticipate the comfort and safety needs of Queen’s Theatre patrons.
To be familiar with Queen’s Theatre fire and evacuation procedures. Attend all emergency and evacuation drills and training to ensure that emergency procedures are correctly executed.
To be responsive to any other emergency, i.e. an accident or sudden illness, and to react calmly, quickly, and efficiently.
Maintain the Theatre’s high standards in the Bar, Foyer and Auditorium.
To be familiar with the Theatre’s products and facilities, to assist the public with their queries, and to promote current and future shows / events.
To be aware of the needs of patrons with disabilities and to ensure those needs are met accordingly.
To ensure that all current Theatre Covid regulations are adhered to for the health and safety of both patrons and staff.
- Front of House Sales
Must be over 18 years old as per licensing requirements, as selling alcohol is required.
To carry out sales of food and drink in accordance with procedures to ensure the efficient running of Queen’s Theatre Bar and Café-Bar.
To sell ice cream, confectionary, and merchandise to the public.
To ensure the accurate accounting of sales and takings, using the till facilities provided and in keeping with the Theatre’s financial regulations.
In accordance with Environmental Health Regulations, observe a high standard of cleanliness and hygiene in all areas; especially of Bar and Café equipment, glasses etc. General tidiness in the Bar and Café and related public areas. Maintain a high standard of personal appearance, in matters of hygiene, security and tidiness.
Be aware of the need for maximum profit contribution from the Front of House operation and be vigilant in waste management and spoilt drinks, keeping losses to the minimum.
- General
Regularly check the staff rota and ensure any problems that arise are reported immediately.
Wear appropriate clothing and always adhere to Queen’s Theatre dress code on duty and to adhere to the Theatre’s standard of personal presentation.
Complete an accurate weekly timesheet for authorisation by the Head of Customer Services & Facilities.
To undertake training in Health and Safety, First Aid, Fire Marshalling, Food Hygiene, and Sales as required both in-house and away from the theatre.
At the end of the performance, and subject to operational requirements, undertake to clear the auditorium of litter and prepare it for the next performance.
To be aware of the Theatre’s Health and Safety rules affecting the Front of House area.
To carry out any other duties as shall be reasonably required by the Deputy Customer Services & Facilities Manager.
PERSON SPECIFICATION:
- Essential:
Minimum of 18 years old.
Enjoys interacting with a wide range of people
Enthusiastic and polite manner
Flexible and pro-active approach
Enjoys being part of a team
Enthusiastic about Theatre and live events
High standard of personal presentation
Customer care experience
Sales experience
- Desirable:
Enthusiastic about Queen’s Theatre Hornchurch and our shows / events
Experience working in a busy Bar
Catering experience
Stock handling experience
- Qualifications
Current First Aid certificate
Basic Food Hygiene certificate
Application Deadline: Friday, 11 October 2024, 5 p.m.
Interviews: In-person Interview at Queen's Theatre Hornchurch on Wednesday, 16 October 2024
To submit your application: Send completed Application form and Equal Opportunities form to Petert@queens-theatre.co.uk
Forms are available on our website https://www.queens-theatre.co.uk/about-us/qrecruit/
For assistance: Please email: Petert@queens-theatre.co.uk
The timeline dates are not flexible, please ensure you can attend prior to applying.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.