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Ophthalmology Referral Portal Administrator | Calderdale and Huddersfield NHS Foundation Trust
| Posting date: | 21 August 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,615 per annum, pro rata |
| Hours: | Full time |
| Closing date: | 20 September 2024 |
| Location: | Huddersfield, HD3 3EA |
| Company: | Calderdale & Huddersfield NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6115659/372-SURG1810 |
Summary
To support and work alongside the Failsafe Team and Triage Assessment (TAS) Coordinator for Ophthalmology, Orthoptics and Optometry services.
Work closely with the OOO team to enable patient referrals and follow up pathways to be dealt with in a timely manner and to assist TAS as a point of contact for the Community Ophthalmology Referral Portal (EyeV).
• Assisting the gatekeeper for new referrals sent into the hospital eye services via ERS and the Community Ophthalmology Referral Portal (EyeV). With the onus being to manage our short-notice acute services.
• Assisting with new Appointment Slot Issues (ASI), Appointments for booking from the various sources and liaise with the Failsafe team to identify capacity.
• Oversee the Community Ophthalmology Referral Portal (EyeV) to ensure all new referrals (emergency, urgent and routine) are allocated and booked to the required emergency or sub-specialty clinic within the correct timeframe.
We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients’ homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children’s and young people’s services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS – yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members – patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.
• Assisting the gatekeeper for new referrals sent into the hospital eye services via ERS and the Community Ophthalmology Referral Portal (EyeV). With the onus being to manage our short-notice acute services.
• Assisting with new Appointment Slot Issues (ASI), Appointments for booking from the various sources and liaise with the Failsafe team to identify capacity.
• Assisting with slot utilisation, including communicating appointment availability to patients and documenting response on Medisight when required.
• Oversee the Community Ophthalmology Referral Portal (EyeV) to ensure all new referrals (emergency, urgent and routine) are allocated and booked to the required emergency or sub-specialty clinic within the correct timeframe.
• To ensure all emergency and urgent referrals are exported from the Ophthalmology Referral Portal (EyeV) to EPR and Medisight systems.
• To liaise with all service users to ensure that clinic management rules are maintained, for example overbooking rules, adding additional slots and any other ad-hoc outpatient booking requests.
• To have understanding and awareness of capacity and demand issues by familiarisation of outpatient waiting times on a specialty basis as well as 18-week RTT pathways, in order to highlight to the appropriate teams where necessary and liaise with failsafe team to adjust appointment slots as required.
• To utilise Trust resources to address capacity and demand management challenges within outpatients to utilise capacity to its maximum potential.
• Maintenance of discharge and follow up appointments where applicable in conjunction with clinicians and the Failsafe team.
• Communication (letters, telephone, text messages etc) with patients to ensure they are aware of the progress of their referral and appointment.
• To be responsible for dealing with service user enquiries, concerns and complaints in a professional and effective manner. To seek advice when required and to feedback in an appropriate and timely manner to all parties concerned.
• Communicating (letters, telephone, email etc) with GP surgeries and Opticians to allow a clear, concise patient pathway and obtain referral information as required.
• Dealing with telephone calls, internal and external.
• Working with the TAS coordinator and Failsafe team to support the service as required, whilst managing own workload.
• Maintenance of TAS dashboard and clinical spreadsheets.
• Attending meetings with clinicians, Failsafe and Ops Managers. Supporting and providing senior management with information.
• Ability to be adaptable and work at various sites within the Trust subject to service needs.
• Undertake personal training and development where appropriate.
• To follow Health and Safety Policy relevant to the working environment and attend mandatory updates in accordance with the Trust policy.
• Work within all Trust Policies and Procedures
• Any other duties which are delegated appropriate to the post.
This advert closes on Monday 2 Sep 2024
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