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89830 - Demand Manager
| Posting date: | 19 August 2024 |
|---|---|
| Salary: | £39,868 to £50,039 per year |
| Additional salary information: | The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location. London: £45,824 - £50,039 (which may include an allowance of up to £2,251) National: £39,868 - £43,535 (which may include an allowance of up to £2,057) |
| Hours: | Full time |
| Closing date: | 30 August 2024 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 89830 |
Summary
Demand Manager
Location: National
Closing Date: 30th August
Interviews: w/c 16th September
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
London: £45,824 - £50,039 (which may include an allowance of up to £2,251)
National: £39,868 - £43,535 (which may include an allowance of up to £2,057)
Working pattern: Full time, Part time, Flexible working
Contract Type: Permanent
Vacancy number: 89830
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Demand Manager here at Justice Digital, to be part of our warm and collaborative Technology Services team.
This role aligns against Business Relationship Manager from the Government Digital and Data Framework
Demand Management is one of the core functions that makes up the Demand and Business Relationship Management Team. The Demand and Business Relationship Management Team is the first port of call for all requests for new technology demand across the Ministry of Justice and its Arm's Length Bodies.
Working as a Demand Manager, you will help stakeholders to embrace technology, digital solutions and new ways of working to drive greater efficiencies to meet their business priorities. The team will also ensure that the complex needs of each area of the business is understood, prioritised and incorporated into Justice Digital plans and that progress is well-communicated throughout any new implementations of technology.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
New Demand
Meet with the customer to identify the business problem and requirements in order to articulate this to colleagues when identifying the best solution.
Consider the support and service requirements to ensure the Service Design Function is engaged, whether mapping a new requirement into a current service or onboarding a new product or service.
Work with suppliers and across Justice Digital to remove obstacles and blockers that stand in the way of delivery. They question approaches inside and outside of the team and are working with and facilitating a focus on the outcome.
Maintain delivery momentum by actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team.
Identify and question organisational processes to add value and coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process.
Prioritise the most important or highest value tasks using data to inform planning and managing complex internal and external dependencies. Provide delivery confidence, develop a plan for difficult situations and remove blockers or impediments that affect the plan.
Understands assets, including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Tracks, logs and corrects information to protect assets and components.
Customer Relations
Take accountability of new demand requests that are received and bring in the resources and expertise needed to deliver the best outcome for the customer.
Identify key customer groups, influence stakeholders and manage relationships effectively. Facilitate and deliver the business outcomes and act as a conduit between MoJ Technology Services, its suppliers and the customer.
Maintain accurate record keeping, continually monitor data accuracy and report against it.
Understand the services owned by Technology Services and explains the purpose of the services and how they add value in conversations with stakeholders.
Identify process improvement opportunities and contribute to the implementation of proposed solutions.
Understand the Customer Landscape
Work with Senior Business Relationship Managers and the business to understand business areas’ plans, priorities, issues, strategic aims and assess long-term impact and dependencies.
Understands a business request for a new service and help shape a set of high-level requirements, whilst engaging with relevant subject matter experts and managing customer expectations in scoping a solution for delivery.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Person Specification
Essential:
You will have a demonstrable passion and proven experience of the following skills;
Problem Solving - Able to visualise, articulate and solve complex problems and to make disciplined judgements based on available information.
Service Focus - Understanding user needs based upon evidence and engaging in meaningful interactions to propose approaches or services to meet these needs.
Demonstrable passion for technology and how it can be used to enable new ways of working, increase efficiencies and productivity and reduce costs.
Able to identify and explore opportunities for service and business improvement, be curious and have a desire to question.
Relationship Building - Able to form effective partnerships and relationships with Subject Matter Experts and customers, to share information, supporting the customer by facilitating discussions with stakeholders in order to deliver desired outcomes.
Willingness to be assessed against the requirements for BPSS clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Location: National
Closing Date: 30th August
Interviews: w/c 16th September
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
London: £45,824 - £50,039 (which may include an allowance of up to £2,251)
National: £39,868 - £43,535 (which may include an allowance of up to £2,057)
Working pattern: Full time, Part time, Flexible working
Contract Type: Permanent
Vacancy number: 89830
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Demand Manager here at Justice Digital, to be part of our warm and collaborative Technology Services team.
This role aligns against Business Relationship Manager from the Government Digital and Data Framework
Demand Management is one of the core functions that makes up the Demand and Business Relationship Management Team. The Demand and Business Relationship Management Team is the first port of call for all requests for new technology demand across the Ministry of Justice and its Arm's Length Bodies.
Working as a Demand Manager, you will help stakeholders to embrace technology, digital solutions and new ways of working to drive greater efficiencies to meet their business priorities. The team will also ensure that the complex needs of each area of the business is understood, prioritised and incorporated into Justice Digital plans and that progress is well-communicated throughout any new implementations of technology.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
New Demand
Meet with the customer to identify the business problem and requirements in order to articulate this to colleagues when identifying the best solution.
Consider the support and service requirements to ensure the Service Design Function is engaged, whether mapping a new requirement into a current service or onboarding a new product or service.
Work with suppliers and across Justice Digital to remove obstacles and blockers that stand in the way of delivery. They question approaches inside and outside of the team and are working with and facilitating a focus on the outcome.
Maintain delivery momentum by actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team.
Identify and question organisational processes to add value and coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process.
Prioritise the most important or highest value tasks using data to inform planning and managing complex internal and external dependencies. Provide delivery confidence, develop a plan for difficult situations and remove blockers or impediments that affect the plan.
Understands assets, including hardware, software, intellectual property, licences, warranties. This includes managing usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the asset portfolio. Tracks, logs and corrects information to protect assets and components.
Customer Relations
Take accountability of new demand requests that are received and bring in the resources and expertise needed to deliver the best outcome for the customer.
Identify key customer groups, influence stakeholders and manage relationships effectively. Facilitate and deliver the business outcomes and act as a conduit between MoJ Technology Services, its suppliers and the customer.
Maintain accurate record keeping, continually monitor data accuracy and report against it.
Understand the services owned by Technology Services and explains the purpose of the services and how they add value in conversations with stakeholders.
Identify process improvement opportunities and contribute to the implementation of proposed solutions.
Understand the Customer Landscape
Work with Senior Business Relationship Managers and the business to understand business areas’ plans, priorities, issues, strategic aims and assess long-term impact and dependencies.
Understands a business request for a new service and help shape a set of high-level requirements, whilst engaging with relevant subject matter experts and managing customer expectations in scoping a solution for delivery.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Person Specification
Person Specification
Essential:
You will have a demonstrable passion and proven experience of the following skills;
Problem Solving - Able to visualise, articulate and solve complex problems and to make disciplined judgements based on available information.
Service Focus - Understanding user needs based upon evidence and engaging in meaningful interactions to propose approaches or services to meet these needs.
Demonstrable passion for technology and how it can be used to enable new ways of working, increase efficiencies and productivity and reduce costs.
Able to identify and explore opportunities for service and business improvement, be curious and have a desire to question.
Relationship Building - Able to form effective partnerships and relationships with Subject Matter Experts and customers, to share information, supporting the customer by facilitating discussions with stakeholders in order to deliver desired outcomes.
Willingness to be assessed against the requirements for BPSS clearance.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.