Admin/FOH Concierge
| Posting date: | 15 August 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 September 2024 |
| Location: | SW1E 6PA |
| Company: | Grosvenor Services |
| Job type: | Permanent |
| Job reference: | 4df4830c-16d1-4386-a18d-3f2f1e4d3f7c |
Summary
Job Title: Admin/FOH Concierge
Location: Westminster, London
Company: Grosvenor Concierge
Salary: £30,500 per annum
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM (45 hours per week)
About Us:
Grosvenor Concierge is a premier provider of concierge services, committed to delivering the highest customer service standards to employees, contractors, and visitors at our prestigious sites. We are seeking an experienced and professional individual for a dual role as Admin/Front of House (FOH) Concierge. This role is based at one of our esteemed locations in Westminster.
Role Overview:
We are seeking a dynamic and detail-oriented professional to join our team. The successful candidate will excel in providing top-notch customer service while managing a variety of administrative duties. You will be our clients' and visitors' first point of contact, ensuring an exceptional experience. This role demands discretion, maturity, and a proactive approach to problem-solving.
Key Responsibilities:
- Administrative Support:
- Assist in procurement and sourcing processes, including creating Purchase Orders, tracking, and conducting Goods Receipts (GRs).
- Weekly review and reporting of procurement and sourcing status.
- Assist in the creation of monthly HSE (Health, Safety & Environment) and Facilities Management (FM) reports.
- Maintain and update documents and platforms such as seating plans, Emergency Response Plans, and others.
- Manage internal communications, supporting teams and ensuring compliance with corporate guidelines.
- Assist in planning and executing departmental relocations and reorganizations.
- Front of House Duties:
- Provide a warm welcome and deliver top-level service to VIP guests and visitors.
- Manage meeting room bookings, daily briefings, and ensure the readiness of all spaces.
- Oversee and continuously improve services for visitors and staff, including reception, refreshments, cleaning, and security.
- Address and resolve any issues affecting service delivery promptly.
- Ensure monthly statistics are recorded and up to date.
- Team Leadership & Compliance:
- Lead and manage the concierge team, providing training and support where necessary.
- Ensure compliance with client objectives, policies, and procedures.
- Act as the point of contact for the concierge team during evacuations and emergencies.
- Serve as a fire warden, leading evacuation processes and liaising with the client’s incident commander.
- Health, Safety, and Environment (HSE) Responsibilities:
- Comply with the HSE objectives defined by the client.
- Manage information and assets by the client’s Information Security User Standard.
- Actively participate in emergency procedures, including communications and coordination with first aiders and external entities.
- Required Qualifications & Skills:
- Experience: Minimum of 2 years in a similar role, preferably within a high-end or corporate environment.
Skills:
- Excellent communication skills, both written and verbal.
- Proactive, energetic, and able to work under pressure.
- Strong organizational skills with a keen attention to detail.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Ability to lead and motivate a team, with experience in training and development.
Preferred Qualifications:
- Experience in facilities management, procurement, or HSE roles.
- First Aid certification or willingness to volunteer as a first aider.
Why Join Us?
At Grosvenor Concierge, we value professionalism, integrity, and the ability to deliver exceptional service. If you are passionate about providing outstanding customer experiences and thrive in a dynamic, fast-paced environment, we encourage you to apply.
Application Process:
If your experience and qualifications align with the requirements of this role, we encourage you to apply. We look forward to reviewing your application.